I have never been more embarrassed on a trip with my fiancé. I unfortunately choose this hotel because in the past Holiday Inn has offered a consistent product. This hotel is clean and crisp. No complaints for housekeeping. Great job. The breakfast staff was also very friendly. The front desk employees are miserable, have attitudes and blatantly made a comment about me and laughed one night as I rode down the escalator. I guess no one ever told them that they are the first and last encounter with their guests. My key card did not work three times and I had to go back to the desk to get another. Saturday night after getting back late from a night out so ready to get into the room the key wasnt working. The lady at the desk was polite, so thank you to the lady with the awesome nails! You turned a frown upside down. The third time it happened the women sent up a man to check my ID in the room. 0 privacy at this hotel. This morning the front desk was the rudest I have ever came across. Do you even want to be working here? My fiance is currently in the shower and I am laying in this bed. Annoyed I was offered nothing in return. I have worked and lived in a hotel for the last three years and I have never seen a guest have to come reset their key three times in a 2 night stay. I would not stay at this hotel if you are service oriented.
- Official Description (provided by the hotel):
- New York's best kept secret with an enviable location on Lafayette Street that borders SoHo, Chinatown and Tribeca and just steps from Little Italy and Greenwich Village. Whether you are in town for business or leisure, the Holiday Inn SoHo New York provides you with easy access to all the Big Apple has to offer. Free WiFi, Fitness Center, Restaurant and Bar. ... more less
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- Also Known As:
- Holiday Inn Soho New York Hotel New York City
- Holiday Inn New York City
- New York City Holiday Inn