You be the judge…According to their website, Club Quarters is a “private, full-service hotel for member organizations”. They also accept reservations from the general public. Since my sister and I planned to be in New York the weekend of the New York Marathon, we went online to a travel website, and prepaid for a standard room (queen bed) for two nights at the Club Quarters Midtown near Times Square. When we arrived, because hotel management claimed there was nothing else available, we were given a room with one twin bed. When we complained, it was politely implied that we would have to make the best of it! The desk clerk said he would try to move us to a standard room for the next night and (by the way) providing a roll-away bed “wasn’t allowed”. It was late and the ‘discussion’ was going nowhere – so that at least one of us would be comfortable, I let my sister sleep in the twin bed and I slept on the floor. The following day, the staff was unapologetic and evasive when we mentioned compensation, stating that they had the right to assign rooms according to the ‘run of the house’. (So that must include cramming two people into a room clearly designed for one?)
It’s been over a month and we have yet to hear from either the Club Quarters Midtown or from corporate headquarters even though a registered letter was sent to both explaining our concerns. Since we are talking ethics (?), I will say that the travel website offered compensation after they got in touch with hotel management and also found them to be uncooperative.
Club Quarters Midtown is described online as part of a “new concept for the hotel industry.” …No thanks. It’s well-priced, in a good location, but there is no way I can recommend this hotel. For those fellow travelers who still want to take a chance – pack an air mattress and sleeping bag just in case.
– L.V.

My wife and I just returned from a weekend in New York and we were very pleased with the excellent customer service. We were blocks away from Times Square and Rockefeller Center for the location the price cannot be beat. Our check in was quick and easy without all the hassle unlike the other hotels we have stayed where there are long lines. I would recommend this hotel and can't wait to try out your other locations in New York next year.

We managed to fit 3 people into this tiny room! The staff was nice enough to provide us with a cot and extra bedding, so that worked out nicely for us. The rooms are clen, stylish and small but by NY standards they are fairly average size. However the tiny bathroom reminded me of an airplane lavoratory!
The staff is very helpful as well! I would definitely stay here again!

Considering that I booked a room at the Club Quarters Midtown A) the morning of the day I checked in, B) at the height of the holiday season (December 12) and paid less than $300 a night for two nights, I don't have much room to complain!

My standard room with a queen-size bed was not huge but acceptable. (It was probably a converted studio apartment - still had a fireplace mantel on one wall.) It took me a second to realize that there was no closet, but there was a corner with a pole for hanging things and a four-prong coat rack on the wall. My floor had a closet by the elevator where you could get an iron, ironing board, extra coffee, blankets, etc. The bathroom was, as to be expected, small but had good counter space for toiletries. The shower looked a little dated and didn't have enough hot water for a long shower, but the water pressure was good. The bed was comfortable and well-linened. The room also had a well-appointed workspace and a sitting chair (both of which we had to use for luggage storage). The small flat-screen TV made the room look very modern. The biggest issue I encountered - apparently the wiring is not equipped to handle a lot of voltage, because using the window-unit heater, a hair dryer and the bathroom light at the same time caused the power to go out. Overall, the room was nicely renovated given the space they had to work with.

The staff was very friendly and helpful upon my check-in and check-out and when I had to call to get an extra washcloth and to get the power back on.

My trip was for work, but I also had time to enjoy the holiday sights of the city. Times Square is about two avenue blocks west, and Rockefeller Center is a quick four blocks up Fifth Avenue. You really can't beat the location if you want to be in the Midtown hustle and bustle!

I will stay at the CQ Midtown again - but if the price weren't so good, I might look for other options.