The location is great. Close to subway ,with many shops and restaurants nearby. We had a corner suite which was nice in size.However, we did not feel the service was equal to the price we paid.
Unfortunately, we didn't experience the helpful staff like other reviewers.
Every time we used room service ,it required a followup call for what we didn't get.
No turndown service when we returned at night.
The biggest complaint was the room spray. It's overwhelming. We asked them to not do it and even left a note. However, it continued and effected our enjoyment of the room.
We really wanted this to be our go to place in NYC but we will keep looking.
- Official Description (provided by the hotel):
- Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more less
- Reservation Options:
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- Also Known As:
- w New York - Union Square Hotel New York City
- w New York City
- w Hotel Union Square
- w Hotels Union Square
- w Union Square