Spent 6 nights here on our first visit to the city. Adequate accommodations, a great location to get to all the tourist sites, with a very friendly and helpful staff. Agree with reviewer about the pillows, but wouldn't discount this facility for that reason.. It was a minor annoyance, and I'm sure if I'd asked, I could have got a replacement. Our 6 th floor room on the street side was very clean and not noisy. It was small, but the deep soaking tub made up for it in my humble opinion.
What did surprise me was learning about the dress code in reading the room information notebook. I had NOT noticed this anywhere in the web information I'd perused before making this choice. Jacket required to use the dining room ( apparently some are available to borrow)... And if you are wearing denim, shorts, or sandals you are supposed to use a side entrance and not the front door. Since we didn't know this ahead of time we did not come prepared. Everything we'd read about vacationing in NYC suggested that casual attire was pretty much acceptable at most venues, including Broadway shows. (And, that was indeed our experience). That said, we did use the front door, and no one chastised us.
Since we weren't members, some services ( the business center, 9th floor) ) were not available to us. But when I couldn't get wi-fi in the lobby ( supposed to be available up to the 4th floor in your room) I was able to get it in the hall outside that business center. No coffee in the room, ice available in a service area on the 2nd floor, but bring your own container.
Do not miss going up to the solarium on the 9th floor where there is a balcony and tables for taking in a bit of a view with your morning coffee (if you've run out to the deli to get it).
The front desk was willing to print our boarding passes for flight home.
Also, we found the deli next door great for getting our morning coffee and, in a pinch, a quick breakfast sandwich before heading out to the day.... Two Starbucks are close by, if you're inclined to walk a block or two. The subway is close and very easy to master, at least for getting up-(north) or downtown.
I definitely recommend 3 West Club and will stay again on future visits.
Stay in 4th floor or below if wi-fi in your room is important to you.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.