LOCATION: This place is insanely close to so much! When we'd walk out the front entry and look right (West), you could see the entrance to Rockerfeller Center only several hundred yards away. Just past that was the iconic Radio City Music Hall sign. Directly across the street from the hotel was Bill's (GREAT burgers and of course beers). We walked to Broadway, Central Park and Times Square. We only took the transportation to a ballgame in NJ, to see the 9/11 Memorial and the Upper West Side.
ROOM: It was very clean and spacious (for a NYC room). Had a very vintage, old NY feel to it (by this I don't mean it was nasty and run down...it was very well kept). If you want to stay the entire trip in the room, I'd say go somewhere else and pay 2-3 times as much. But this is perfect for the average traveler.
STAFF: The entire staff was friendly, helpful and more than willing to point my wife and I to a great restaurant.
OVERALL: I will not stay anywhere else from now on when I visit NYC. I was timid at first because of the price (roughly $220/nt compared to $400+/nt at other hotels in the area), but this place is where it's at.

Recommended to us by friends and we were not disappointed. Excellent location off 5th Avenue. We stayed for five nights--no issues. Older hotel but with character. Staff were excellent and very helpful. We walked just about everywhere on the trip--very reasonably priced for Manhattan.Added bonus is a Deli right next door for excellent food and service.
Would definitely stay here again and have already recommended to fellow Canadians.

The hotel is off 5th av and between rockeffeller centre and Moma, amazing location, within walking distance to times sq, central park, empire state, macys etc. The rooms are basic, a bit outdated and noisy but clean. We were only spending nights there so we didn't mind.pay cash, just in case.

This hotel was booked as part of a package from the Uk and was great value. We only had two nights in New York and as it was our first visit, it was important to us that we were near to the main places. The hotel is just round the corner from the Rockafella centre and from here you can take the hop on hop off buses. We went to see Cirque du Soleil at the Radio City Hall which is 3 minutes walk from the hotel. Taxis run past the hotel all the time so are easy to catch if you need one.
As for the hotel itself,our first impressions were good. The staff were very helpful and efficient. West Club is an old building which I personally found enchanting. Our room was spacious, clean and comfortable. However I do agree with the previous review that the air conditioning is old and noisy. It didn't bother me as it drowned out any traffic noise.however this could be a problem for light sleepers.
There is a lovely restaurant ,ballroom and jazz nights were held every Wednesday when we were there. to sum it up,this was a great value small hotel in a superb location. Would I stay there again? Definitely!