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“Not worth the frustration” 2 of 5 stars
Review of Belnord Hotel

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Belnord Hotel
2.5 of 5 Hotel   |   209 West 87th Street, New York City, NY 10024 (Manhattan)   |  
Hotel amenities
Ranked #337 of 454 Hotels in New York City
Saint Louis, Missouri
Top Contributor
75 reviews 75 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
74 helpful votes 74 helpful votes
“Not worth the frustration”
2 of 5 stars Reviewed October 9, 2013

The room size of the Belnord, given the location in NYC could be forgiven if it weren't for the atrocious service. We booked our room on travelocity and despite showing the front desk attendant our reservation confirmation, he refused to honor it because he could not find it in his computer, stating that Travelocity did not enter it into the system, which he said has happened before several times. Rather than contacting Travelocity himself to resolve the issue, he told us to contact Travelocity and forced us to sit in the lobby for the next hour at midnight. Travelocity stated they they sent him info, which he says had not been received and continued to argue with us about what Travelocity should be doing, prompting him to force us to call Travelocity a second time. It was only when we became insistent that he resolve the dispute directly with Travelocity that he finally called them, and then proceeded to talk down to the person on the phone and not believe them either that the reservation was real (despite them giving obvious details on the phone of our reservation) and demanded to know their names and how to contact them should it be false so he can track them down and hold them accountable. While sitting in the lobby for an hour we got to witness the same staff being rude, abrupt, and unclear to multiple people that came to check in, mostly because they handed over debit instead of credit cards to put a hold on the room, which meant that the Hotel would put a $200 hold on the debit cards...this is a fairly easy explanation, but he managed to make it into a semi-hostile and confusing encounter with many guests. In the end, when we were finally allowed to check into the room at 12:30 am, he apologized, but we were pretty frustrated by that point.

The room: Oy, other reviewers are not exaggerating when they say how small the room is. It actually made me laugh multiple times whenever we would try to maneuver through the room because it was so small that you could almost touch all four side with your arms and legs outstretched, almost...if you were a basketball player, you totally would. It was a modern feat in architecture really to be able to design a usable space that small that was not a prison cell. I don't think a TV would have fit in the room if they did not have the modern wall mounted kind. The beds are very hard and the blankets are rough and uncomfortable. The temperature of the room could not be adjusted to a comfortable level, despite having an adjustment box available.

The pros: it was clean, the price was great for NYC, and the location was perfect, just a little ways from Central Park. However, given the frustration we encountered, I wouldn't stay again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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695 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Lincoln, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2013

This hotel is in a perfect quite safe location to explore New York. The staff are very friendly, informative and helpful. Although our twin room was small it was very clean (the maid service was excellent & we came back to an immaculate room each evening!) with a nice bathroom with a walk in shower! Although there isn't a lot of storage space there is a large cupboard which is sufficient for clothes and luggage! We made good use of the ice making machine for drinks when we were in our room! We stayed here for 6 nights & thoroughly enjoyed our stay.
The one thing that would make a stay here even better would be tea/coffee making facilities in the room!
Thank you to the staff for helping to make our stay in New York perfect!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trento, Italia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 19, 2013

The Belnord Hotel is located in the Upper West Side, which is a great area: quiet, close to Central Park, surrounded by subway stations. It's a really good place if you are looking for a cheap hotel in Manhattan. It serves no breakfast, but there's more than one Starbucks in the surroundings: it's definitely pleasant to have a bagel and a coffee as a real New Yorker. The rooms are tiny, but absolutely clean. No carpet on the floor, which is quite nice. Before I got there I checked some of the comments here: I understand the bedrooms are not huge, but who comes to New York to spend time in the hotel? The Belnord is perfect for tourists that do not pretend too much and love to enjoy a quiet and simple New York City experience! Thumbs up!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jersey, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 6, 2013

This is a desperately simple hotel. You get a box that fits a bed, with a tiny bathroom attached. There is no space for anything more. It's dark, gloomy and uninviting. There is no breakfast offered, which makes it quite expensive. There are decent diners nearby.

One good thing - it did get me to work harder than I intended. Since there was nothing to come back for at the hotel, I stayed at the office late.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Travelers are raving about these New York City hotels

Flint, Michigan
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2013

Perfect hotel for a New York City experience. Small rooms but who goes to New York to sit in the hotel? The Belnord is conveniently located on the red subway lines and is only a couple blocks from Central Park and the Museum of Natural History.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 21, 2013

When I got to my floor and started walking t my room, the hallway was extremely narrow, and zig- zagged like some sort of life size maze. When I got to my room, there was a bed, and less than 2 feet of space between the side of he bed to the wall, and the end of the bed to the bathroom. Basically, it was like putting a bed in a closet. Front desk service was ok, and it was nice to have A/C. A place to stay alone, maybe on business, but not a place to bring the kids.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
5 of 5 stars Reviewed August 21, 2013

I like the room,the coffee, good employyees.
nice internet service.
nice area.except no parking lot ,would be nice if they supply free breakfast
room too small,but gossip,maybe price down just a litle.



  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Additional Information about Belnord Hotel

Address: 209 West 87th Street, New York City, NY 10024
Location: United States > New York > New York City > Manhattan , Upper West Side
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #337 of 454 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Belnord Hotel 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
Upper West Side of Manhattan, walking distance to Central Park and the Museum of Natural History. ... more   less 
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Also Known As:
Belnord Hotel New York City
Belnord Hotel Nyc
Belnord New York City

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