I was neutral about the Dylan till my enforced stay in another NYC hotel. I was stranded in New York by the authorities over-reaction to an impending storm (Sandy). When I arrived at La Guardia, on Sunday, to get my return flight to UK, there was hardly a breeze blowing, yet all flights were cancelled. The weather remained mild for the next 12 hours. In my view, I was placed in danger by a very poor decision. I had to return to Manhattan but Dylan was full, so I had to accept any port in a storm - the New York Inn. The staff were friendly but the carpet was filthy, the shower was unusable and the room was tiny. On the plus side, it had a good TV and good WIFI. Final point - I am covered in bites! But back to the Dylan - compared to NY Inn it was very good; but compared to other 4 stars I've stayed in, it was no more than OK. The location (between Park and Madison; near Grand Central) is it's major positive, although I also found the bedroom a good size and clean. Negatives? Poor facilities and terrible WIFI. Nowadays good WIFI (it was weak even in the lobby) is a must-have. I was also disturbed by the "So what?" reaction of reception staff, when I returned from the airport. Fair enough they can't magic an empty room, but they didn't even offer to help me find an alternative. I had to use their pathetic WIFI to (very slowly) find a room. Not nice.

On arrival the staff were very pleasant and we checked in. Our room was a decent size and clean. Plenty of cupboard space with a free safe to use. The shower worked well. The room was a little cool though.
Staff were helpful and gave us a map to get around.
We found the location great with the central station just outside ( try the oyster bar for a meal there) Times Square was about a 10 min quick walk.
The hotel kept our cases on the last day so we could fully enjoy our last day to the full. They booked a taxi for our return to JFK airport which cost $65. ( taxi from the airport to the hotel will cost you $60 all in.)
All in all good value , clean good location and would recommend it either for a long weekend or a weeks holiday to visit New York . Ps : recommend a 3 day pass for the attractions and the lion king .

Looks good on line but the reality is a very different story. For $300 per night you would expect a lot better. This place is very tired. The Wi fi doesnt work properly and is very Slooooow. Sink was blocked. Phones dont work, Even the curtains are broken!
Spend you money somewhere else!

We stayed in the Dylan for a night in October. Found the staff on check in really nice and the concierge was nice if not that helpful of where to go out to get a bite to eat! He didn't really know the area that well. The room was really nice, big king size bed which was super comfortable and impecably clean. Bathroom was big and spacious too!
The only draw back was that the wifi connection was really weak and became very irritating to try and use!
Would recommend the Dylan if the wifi wouldn't both you!