We stayed at this hotel at the begining of December, and I can not fault it. The staff were some of the most obliging and friendly hotel staff we have ever come across.
The rooms were spotless and spacious, and the beds the most comrotable I have ever slept in.
The location was perfect for any district in New York.
If I ever come back to NY I would not contemplate staying anywhere else.

There is not enough room here to to say how much we enjoyed our stay at this hotel the service we encountered was very good from the time we go out the taxi we were on a delayed flight from Manchester UK so it was a pleasant surprise when we arrived luggage taken from taxi up to our room seats for us to sit down while we checked in young chap that helped us to our room was very nice showed us how everything worked just said goodbye didn't wait for his tip the room was massive TV on wall super king size bed everything we could have asked for in a hotel.
Hotel is in a great position turn left and your right on time square go right and your only a few blocks from rockefeller and empire state building all within walking distance subway at the end of the road .
Free coffee in morning and free wine in the evening just what was required to get to know fellow guests staying at this hotel.
on checkout bags were taken to safe area and we went and done more site seeing for the rest of the day as car was arranged for us by very polite doormen which arrived in plenty of time for the airport considering the traffic in new york .
I cant see why some people have knocked this hotel because it is everything you could ask for in somewhere to stay nice people great location clean room maid every day and big bed

We must have had the worst room at the hotel compared to the other ratings. Our windows faced a brick wall, the windows wouldn't open properly which we wanted because the airconditioning system wouldn't regulate properly. The room was small and because of the windows facing the wall, the room was dark and dreary. Never saw the sun. It was like staying in a closet. The staff were a bit put off and arrogant. Not friendly. The only positive about this hotel is the location. There are better choices. We will not stay here again.

I booked this hotel using AAA and my rate was $201 a night, however, once you added in taxes for the city, taxes for the state, and some other fees, my total fee for 2 nights was $505.00.

We took a cab from Penn Station to The Muse hotel, $10.50 fare because we passed the hotel. At first we didn't see the sign, but then called the hotel and they helped us find them.

The door attendant was most accommodating and helped us into the lobby to check in. The hotel staff met us very promptly and they were very nice and helpful. We checked into room 710 quickly and with no problems.

The room was clean and comfortable, but small. The bathroom was nice, however, you could hear when the person in the next room when they turned on their water and it sounded as if someone was using our facilities. Our room had no view what so ever and overlooked nothing but a mechanical piece of equipment or something (see picture). The bed was inviting and big and comfortable and enveloped you once you lay down, and you sunk into the pillows!

I cannot put my finger on anything that was wrong with the hotel, but for those of us on a somewhat “budget”, getting more for your money while traveling is important, such as complimentary continental breakfast and a place to sit and enjoy it while figuring out what you are going to tackle in the great city of New York!

The hotel offered complimentary tea and coffee to its guest, but not in your room, you had to go downstairs to the restaurant. However, once you got your drink, you could not sit at a table, you had to either go back up to your room or sit in the lobby (which was not a very inviting lobby to sit in – it was very open and in the way of arriving guests).

The location was great, literally a stones throw away from the heart of Times Square. Walk out the door, turn left and walk to the end of the block -- right in the heart. Or, turn right out of the hotel, walk to the end of that black and look left, and you were within walking distance of Radio City Music Hall and Rockefeller Plaza.

I think next time, I’m going to stay at the Comfort Inn directly across the street, they have a continental breakfast and a nice sitting area for family and friends to gather before and after your journey throughout the city.

Great food @ Nino’s on 46th street between 6th and 5th Avenue (good breakfast, good value for your money – very clean and well maintained.)

I do not think I would return to the Muse because there are so many other hotels with more accommodations to offer a traveler.