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“Excellent hotel” 5 of 5 stars
Review of The Muse Hotel New York

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The Muse Hotel New York
4.0 of 5 Hotel   |   130 West 46th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #33 of 452 hotels in New York City
Irvine, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Excellent hotel”
5 of 5 stars Reviewed May 15, 2014

Had the pleasure of staying at The Muse for 7 nights. The room and view was fantastic. Staff, especially doormen were very helpful. Nothing was too much trouble. The room was spotless. Woodnt hesitate to stay here if we were visiting New York again.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at The Muse Hotel New York, responded to this review, May 19, 2014
Dear strictlysuzie,

Thank you for the excellent review!

We are so happy you enjoyed your time with us. We look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,010 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 15, 2014

I am surprised at the great reviews as I found the hotel very disappointing.The reception area and bar/restaurant were dark and our room was cold and noisy.There is no outside space at the hotel so would not be great in the summer.The reception staff were pleasant but we found the bar and restaurant staff less than friendly.I was looking forward to the Kimpton hosted wine hour but after arriving back to the hotel after a busy day the reception area was packed with people and dogs.You have to drink your wine in the reception and we were told if we wanted to sit in the adjacent empty bar we would have to pay for a drink and we could not take our wine with us.With the broken heating in the room and hardly sleeping because of the noise I certainly would not recommend this hotel.Although it is just off Times Square there are better places to stay.I preferred the Kimptons Eventi hotel and would stay there instead if I visit New York again.

Room Tip: Ask for an inside room as they are quieter.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at The Muse Hotel New York, responded to this review, May 19, 2014
Dear vanessa010165,

Thank you for taking the time to give us a review.

I am happy to hear that you enjoyed our location; however apologize about the dissatisfaction with your stay. We will look into anything that needs to be updated.

We do thank you for your comments regarding our team. We assure you this is certainly not the service we strive to achieve and will be sharing your comments as to learn from this.

With regards to the wine reception, unfortunately the drinks cannot be taken into the bar however please know we completely understand that the wine reception can be a popular time and be very busy in the lobby. You are more know you are more than welcome to bring the wine back to the room.

We hope we can welcome you back again. . Please reach out to us at tripadvisor@themusehotel.com before your stay so we can show you a great experience
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1 review
2 of 5 stars Reviewed May 15, 2014

I really enjoyed this Hotel, it has the best location in town. The people are very nice in the lobby too.
The only problem is that I had plugged my iPod to listen to some music, but the next day it had vanished. I called the security once back in France where I had double-checked my luggage, but they never found it.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at The Muse Hotel New York, responded to this review, May 19, 2014
Dear Victoire d,

Thank you for taking the time to give us a review. We are happy to know that you enjoyed our location.

We do apologize about the missing item upon check out. We double checked with our security and housekeeping teams and unfortunately did not locate the item when you departed.

We hope we can welcome you back again.
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2014

The Muse is a wonderful location and is very conveniently located one block from Times Square. The rooms were very comfortable and extremely clean. What makes this hotel terrific is the staff. Everyone that works there was unbelievably helpful from the bell staff to the concierge as well as the housekeepers and the wait staff in the restaurant. The staff truly care that the guests stay is perfect. We were there as a family and our boys cannot wait to go back again! The treated our boys extra special during their first trip to NYC and provided a variety of welcome gifts. We had to tell them that not all hotels are like this one! We would highly recommend this hotel!

Green Features: Had a variety of signs posted on how to help the environment by reusing towels.
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at The Muse Hotel New York, responded to this review, May 19, 2014
Dear PattyC0414,

WOW! Reading this put a smile on our face.

We are so happy you and your family enjoyed your stay with us.

Thank you for the great team shout outs!

We look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 14, 2014 via mobile

Just returned from seven nights in New York staying at the Muse Hotel. This was our first trip to New York and we could not have wished for a better place to stay. On arrival we were told we had been given a free upgrade and our room 1601 had a great view and really comfortable with excellent facilities.The staff were all friendly and could not be more helpful. I would certainly recommend this hotel and if we ever return to New York will definitely stay there

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at The Muse Hotel New York, responded to this review, May 19, 2014
Dear BrianM186560,

Reviews like this make us smile!

We are so happy you enjoyed your room. Thank you for mentioning our team as providing exemplary service.

We look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Georgia
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 12, 2014

The Muse is wonderfully located half a block from Times Square, but when you get inside it is quiet and a world away. The staff was uniformly friendly and helpful. Loved the free wine every afternoon. The room and all common areas were very clean. Would definitely go back there and recommend it to my friends. Compared to other hotels of similar quality and location, the price was very good.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at The Muse Hotel New York, responded to this review, May 14, 2014
Dear Davidmidway,

Thank you for your FIVE star review.

We are so happy you enjoyed your stay with us from the location of the hotel to the rooms.

We look forward to welcoming you back again.
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Vancouver, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 11, 2014

gets 4.5 stars out of me.

Location is 1 minute away from times square, in the middle of theatre district. That's as convenient as it gets. The street itself is a bit run down, that's no fault of the hotel though.

Service from staff is impeccable, I am travelling with a baby, they offered an extra fridge(!) for baby food and a crib free of charge, along with any amenities you can think of. Its good because we would've moved the contents of the minibar, which apparently has sensors that will charge you immediately if you mess with the contents. (Its labelled on the fridge too) Conceirge Willford gets a special shoutout for being super helpful.

The room is where I deducted the .5 stars. First the good: I was on the 18th floor, so I have minimum noise from the street other than sirens (it IS NYC). I also have a bit of a 35 degree view of manhattan. Decor is very ....ummm...... more Versace than Ralph Lauren, which is kinda cool. The aircon is not quiet at all....and when it occasionally causes the whole room's lights to flicker around every 45 mins. My friend on the 3rd floor had to have his room changed because the aircon was too noisy and the street noise facing 46th was unbearable. They moved them to the eighth floor which was much better.

I was offered free drinks from the bar, but I never used it. Appreciated it though.

Room Tip: Get a room as high up as possible. facing the back if possible.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at The Muse Hotel New York, responded to this review, May 13, 2014
Dear grey_88,

Thank you for your thorough review.

We are so happy you enjoyed your stay with us and that we were able to help with the extra fridge in the room.

We do apologize about the noise your colleague experienced however we are so happy we were able to get him moved to a more comfortable room.

We hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Muse Hotel New York

Address: 130 West 46th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in New York City
#22 Family Hotel in New York City
#25 Luxury Hotel in New York City
#29 Romantic Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Muse Hotel New York 4*
Official Description (provided by the hotel):
Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more   less 
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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