Myself and 3 girl friends visited The Muse in November. From the outset, the reception staff, particularly Marc, the concierge, were most helpful and friendly. A mix up with our room (no fault of the hotel) was dealt with immediately and to our satisfaction and the bell staff were most accommodating too.
In the lobby they serve complementary coffee in the morning, hot chocolate in the afternoon and wine at 5:00 which, after a long day of sight seeing, was a most welcome addition.
The hotel was extremely well situated, just off Times Square, but there was little noise. The rooms were large and the beds very comfortable.
I will be travelling to New York in the future and will definately be staying at The Muse again.