I stayed at this hotel recently after reading the positive reviews. Unfortunately, when I booked it, I was not given notice of the construction on the street that was ongoing on one side of the hotel. The noise was terrible, starting early in the a.m and ending at approx 5. When I asked the front desk about why I was not advised of it, the person there truly did not seem to care and said all guests on that side of the hotel need to deal with it - not just me. She said the hotel was fully booked that night and she could not move my room. Notwithstanding I advised that I was never advised of the noise in advance, she said she could do nothing for me - that's it. When I continued to ask about why I did not receive notice in advance so that I can decide on my own whether to stay at another hotel given the noise, she advised she would speak to the manager. Again, unfortunately, nobody got back to me. I did not follow up because, at that point, I decided that the lack of any concern on the part of that individual would lead me to not stay there again. While the rooms are nice and clean, and the other staff, including the bellboys were quite helpful, her complete lack of concern was really off putting. I will try another hotel next time.
- Official Description (provided by the hotel):
- Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more less
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- Also Known As:
- Kimpton New York City
- New York City Kimpton
- Muse Hotel New York