This may be the nicest hotel that I've ever stayed in -- and it oughtta be for the price. We spent the extra money to stay close to the theater district. The rooms were absolutely gorgeous -- decorated in a fancy-modern style. The size of the rooms were larger than other places I've seen in NYC. The bed was super-comfortable, with a pillow-top mattress. The staff were attentive and helpful.

If I could give this hotel a 4.5, I would, but I am settling on a 4. My husband and I (27 and 30 years old) traveled to NYC for a long weekend. It was our first time in the city, so we wanted to stay near Times Square, but we also wanted more of a boutique hotel. So, we chose the Muse. We ended up getting a great rate (195/night), probably because the lobby was closed for construction. But, they also threw in complimentary continental breakfast, which was fantastic!

Our room was smallish, but the bathroom was large. We were on the 14th floor, so noise was not an issue at all. The room was clean, housekeeping was fine! There was one issue one morning with the elevators not working, so my husband had to walk up 14 flights of stairs and no one could get to the basement for the breakfast. But, they got that fixed very quickly.

The location was perfect! About a block of times square, close to the theatres, easy access to subways, etc. We really loved it and would probably return!

We stayed at this hotel at the begining of December, and I can not fault it. The staff were some of the most obliging and friendly hotel staff we have ever come across.
The rooms were spotless and spacious, and the beds the most comrotable I have ever slept in.
The location was perfect for any district in New York.
If I ever come back to NY I would not contemplate staying anywhere else.

There is not enough room here to to say how much we enjoyed our stay at this hotel the service we encountered was very good from the time we go out the taxi we were on a delayed flight from Manchester UK so it was a pleasant surprise when we arrived luggage taken from taxi up to our room seats for us to sit down while we checked in young chap that helped us to our room was very nice showed us how everything worked just said goodbye didn't wait for his tip the room was massive TV on wall super king size bed everything we could have asked for in a hotel.
Hotel is in a great position turn left and your right on time square go right and your only a few blocks from rockefeller and empire state building all within walking distance subway at the end of the road .
Free coffee in morning and free wine in the evening just what was required to get to know fellow guests staying at this hotel.
on checkout bags were taken to safe area and we went and done more site seeing for the rest of the day as car was arranged for us by very polite doormen which arrived in plenty of time for the airport considering the traffic in new york .
I cant see why some people have knocked this hotel because it is everything you could ask for in somewhere to stay nice people great location clean room maid every day and big bed