A lot of potential, but so much to work on. Nice beds, get the whole cool glam thing, and that's why I stayed there, but there are some issues. Biggest thing that pissed me off was I was up at the PHD lounge with a friend and the security guys had the nerve to push me out of one of the couches because I guess they had a "better" candidate to sit there and they said, "get up, get up, get up!" to us. You should never talk to someone like that, let alone a guest of the hotel! I gave them some grief, telling them i was a guest of the hotel, and one guy apologized, knowing the error of their ways, but that should never happen, the others didn't give a crap. The other stuff is minor, like my suitcase not fitting into the closet face down, the soap rack in the shower not having a back and the soap slipping out, and using a ladder instead of a towel rack so you have to grab the ladder when grabbing the towel so it doesn't fall over. Good location, good design, but horrible service and no common sense with the layout.