Unfortunately our stay here was quite disappointing. Generally a well suited personality to run a suite with accommodations is one with a bubbly and cheery disposition. I am saddened to say that the manager running this unit was neither and probably should re-evaluate if being in a service oriented profession is really for them. We were greeted and given a quick tour of the space and room and that was it. There was no follow up the next day to see how things were, if we needed anything else etc. Our timing in the city was coincided with a heat wave, which was rather unfortunate. After a few days our towels (we got one each and a face cloth) were absolutely disgusting and we had to ask for new ones. The manager did state it was an oversight to not offer this as the weather was 38F to 104F during our trip.
We had booked our room for seven days and was booked months in advance. Out of the three rooms that were available we got the smallest suite, with the only improper ladder up to the loft unit. The other rooms had steps, this room had dowel rods as the steps which made it quite difficult getting up and down. The room that is pictured on the website is much more spacious and quite nice but if you do not get that room, this is fair warning, it was very cramped. Besides having basic amenities, which was already outlined, the vibe in the house was quite tense and very unwelcoming. The patrons that live in the house often seemed annoyed that other people who didn't live their were there. Given the fact that if all three rooms are rented for a week, their earning are over $1800, I would hope it was viewed more as a business and not an inconvenience. Either way, the main issues were that if any of the house guests were in the kitchen, even at the times stated that we could use it, we weren't able to. The same went for the main sitting room. I've stayed at many MCC Guest houses internationally and it's a communal set up, one where you can interact and talk with the household which is what I was anticipating here. This is not the case at all at this place.
I would not stay again and just wanted to let other people know, who are on the fence about the shared bathroom, small rooms etc, that it is probably worth your money to stay else where with proper accommodations. At the end of the day I am just sad and disappointed the house was so unwelcoming. The day we left, the manager walked right by us as we were leaving and didn't ask how our stay was or goodbye. As stated early, I really think the manager makes the place and sets the tone, in this case the girl who is doing the job is ill suited to be in a hospitality field. Would not stay again.
- Official Description (provided by the hotel):
- Menno House offers 3 rooms in our brownstone residence as guest rooms to those visiting New York City looking for a clean and affordable stay in a safe neighborhood. In business for over 20 years, we look forward to welcoming you for any length of stay from 1 night up to 4 weeks. ... more less