You reserve a time when you purchase a ticket but they clearly overbook! Worse than a line at Disney and Totally disorganized. Your best to not arrive early, they penalize you. In fact, get there late and you will get to cut the line in front of us doped that get there on time! And there are lines inside also. At peak times expect to wait for more than an hour

We expected more scrolls on display - not much covered from Bible. There were very few scrolls displayed and it was a big queue to take a look at them. We stood in the line for more than 2 hours and went in circles atleast twice before entering the display area. And to our dismay not many scrolls were kept. Very few passages from the bible were covered. The display was poorly organized and even old people had to stand for more than 2 hours. It was more of a historic display rather then dead sea scroll display.
To top it all no camera's were allowed

Went on Thursday, Dec 29 to buy tickets and at 12:15 next schedule was 2:30PM. Bought tickets and ticket personnel and office gave no warning about further delays. We were delayed for one hour getting into the line to the show inside. Then after 30 minutes partial wait in lower level outside and then through the intro, was told at the actual location inside of the dead sea scrolls at 4PM there was another 1 1/2 to 2 hour wait to start to go through this line.

We viewed the 10 commandment scroll with only a 15 minute wait, but did not want to spend another several hours in a very crowded and long line inside the display area for the scrolls. We talked to managers who said they could not do anything due to the large crowds during the Holidays. We asked why no one controlled the volume admitted or told customers about the long lines and waits.

Also believe that safety and fire code rules were violated as the entire display area for the scrolls was posted at 650 maximum by NY Fire codes at anytime and they let 50 per group in and we believe with the lines at the initial site outside the inner entrance of over 150-200 plus all those inside the displays and especially in the inner scroll display of more than 400-500 people, the limits were exceeded, creating a potential for disaster.

Upon leaving, complained to the managers and told to go to the box office where they would only issue open tickets for another visit at another time. Complained that they should have limited the number of tickets sold and advised customers up front of such potential delays. For us, over an hour late and wait from the scheduled time sold to get in and then after another 45 minutes a further delay of 1-2 hours to get into the actual event and view the actual scrolls.

It seems they only want to see as many tickets as possible and let the customer beware. At 4:45 when at the box office to get some satisfaction (which was future free tickets), others complained that the 4:30 entrance time was now 6PM or later and they knew nothing about the internal delays to actually see the scrolls.

A bummer and a fraud!!!

We rushed through lunch to get to the place early since we had 1:30 tickets to the Dead Sea Scrolls exhibit. Waited on line to start the exhibit until 2:30! It was so crowded that we skipped the chronological exhibit to move ahead to view the scrolls themselves. I hope that others enjoyed since, by the time we reached the area with the scrolls, we were told there was an additional hour wait! This looked to be an optimistic assessment. We have an 8 year old and a 14 year old and it would have been very hard for them to wait so we left. It looked like it would have been fantastic and I wish that there was better management of the crowds. I know it is hard to turn away business but I would have preferred doing something more productive with family vacation time than waiting in lines.