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“Friendly Staff and Beautiful Boutique Hotel” 5 of 5 stars
Review of Hyatt 48 Lex

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Hyatt 48 Lex
4.5 of 5 Hotel   |   517 Lexington Avenue, New York City, NY 10017 (Manhattan)   |  
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Ranked #84 of 456 Hotels in New York City
GreenLeadersSilver level
Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Friendly Staff and Beautiful Boutique Hotel”
5 of 5 stars Reviewed July 31, 2014

EXCELLENT service from the moment I walked in. The hotel is in a great location; close to everything, yet just enough removed from the hordes of tourists in Midtown. Beautiful interiors are calming and bright (and the lobby smelled amazing). From check in to check out, everyone on staff was very kind and helpful. One of the staff even got me a cab at 5 pm on a Friday (which is next to impossible - I was so grateful). Rooms are good-sized by NYC standards, and gorgeous floor to ceiling windows let in lots of light. Bathroom was beautiful. Great stand-up shower with excellent water pressure. Good wine selection in the room; the kitchenette was a nice touch. I enjoyed relaxing in the cozy lounge on the second floor. I would absolutely stay here again, and would highly recommend.

Room Tip: Ask for a higher floor facing Lexington Avenue for more natural light.
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hyatt 48 Lex, responded to this review, August 4, 2014
Thank you for the five star review Lisavee11! Your kind comments about our team are truly appreciated and I could not be more proud.

Thanks again,

Rob
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594 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Los Angeles, California
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 29, 2014

Stayed here in June 2014, had great corner room on 16th floor overlooking 48th and Lex. Room was large for NYC standards. Had a great mini kitchenette/mini-bar area, plus great bathroom products.

The elevators are super slow in this building (I think there are only 2 for the entire property??). The concierge lounge had a skimpy breakfast spread, but it was nice to have even though the pickings were slim.

The front desk staff was very nice and helpful. The housekeeping was also great, minus the time I was awoken at 4am with someone saying I had ordered an ironing board... Oops! Wrong room.

Will consider staying here again if they are running specials.

Room Tip: Ask for corner room. Bigger and better views!
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Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hyatt 48 Lex, responded to this review, August 4, 2014
Dear LALela27,

I do sincerely apologize about the mishap with the ironing board delivery. That was a mistake on our end and for that I am truly apologetic.

I am happy to hear you had an enjoyable stay!

Please keep us in mind shoud your travels bring you back to NYC!

All the best,

Rob
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San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 28, 2014

long weekend I stay here quite a bit and makes me feel like an apartment not like the hotel !!!! The whole team is all about detail !!!! Great restaurant next-door Greek great atmosphere and the decore!!! Lobby bar fun the hostesses all look like models beautiful New Yorkers

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hyatt 48 Lex, responded to this review, August 5, 2014
Thank you for making Hyatt 48 Lex your home away from home, J Riccardo B! Our team works hard to create memorable guest experiences and I could not be prouder. Your loyalty to Hyatt is of the upmost importance and we look forward to your next visit.

Thanks again,

Rob
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New Delhi, India
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed there for business it is what one would expect from a "Hyatt". My room was 'upgraded' but I don't really know what the 'studio' room was if not that. The housekeeping service was sloppy and forgetful. I asked for two things, and they turned up after 20 min with one of the two! Some hotels have made their own convenience the defining reason for things like check in-checkout times. This one says check in at 4pm and check out at 11am!! I requested a later check out and they made a rather big deal of moving it to even 1pm and then eventually 2pm as huge, reluctant favour. The lounge with complimentary tea/coffee and morning pastries etc is a good feature. Would recommend only if paying upto 300usd in my assessment of other Manhattan hotels which are better value over this price.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hyatt 48 Lex, responded to this review, September 9, 2014
Dear AdityaGupta2014,

Thank you for taking the time to write a review. Here at Hyatt 48 Lex we value all guests’ comments, whether they are positive or negative.

I am happy to hear that you enjoyed the amenities from our second floor living room.

I do apologize for you disappointment in our housekeeping service, I will be sure to bring this to the attention of our Housekeeping Director. In regards to an extended check out, we try our best to accommodate all guests who wish to stay longer. I am pleased to hear that we were able to grant your request, but I do want to apologize in the manner that your request was handled.

I hope you consider us in the future and give us the opportunity to show you the true Hyatt 48 Lex experience.

Sincerely,

Rob
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Platte City, Missouri, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2014

My husband and I recently stayed here when visiting New York. The hotel staff was very friendly and helpful. The room was very clean and roomy. It was located close to many attractions and restaurants.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hyatt 48 Lex, responded to this review, July 29, 2014
Thank you for the five star review and wonderful comments, Monica J! I can't wait to share them with our team!

Thanks,

Rob
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Atlanta, Georgia, United States
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 23, 2014

I have reviewed this property before but one again wanted to give them 5 stars for remaining to be the only hotel to consider in New York City! Their perfect location, the restaurant Lexington Brass and their incredible staff, Carlos, Jose, Tommy and Tandon Nihaal! I know I'm forgetting some but every one there exceed the most discerning travelers expectations! Simply the best!! Looking forward to my next visit!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hyatt 48 Lex, responded to this review, July 24, 2014
Wow! What a wonderful review, Duane T! Thank you for the wonderful accolades about Hyatt 48 Lex and our team. I could not be more proud. As always your loyalty to Hyatt is of the up most importance and we can't wait until your next visit!

All the best,

Rob
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Toronto
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 38 cities Reviews in 38 cities
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed July 22, 2014

I stayed here for 3 nights and was expecting a standard flagged Hyatt hotel - but was quite pleasantly surprised! This hotel acts and looks like a boutique-hotel brand. There is a compact lobby on the ground floor, but a relaxing and well designed lounge on the second floor. I stayed on the 9th floor and there were only six rooms on this floor. The room is good sized and has a wet bar. The bed is comfortable. Service in the hotel was friendly and helpful, especially with Christopher in the front desk. Location in midtown is quite convenient, though beside many other hotels that packed the sidewalks with tourists. The only minor quirks include a charge for use of the wifi (but they ended up including it) and they could do with better quality towels.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hyatt 48 Lex, responded to this review, July 24, 2014
Dear Anonymous8,

I am beyond thrilled that we were able to exceed your expectations. Thank you very much for the kind and detailed review and for the shout out to our team!

Thanks again,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt 48 Lex

Address: 517 Lexington Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Green Hotel in New York City
#32 Family Hotel in New York City
#58 Luxury Hotel in New York City
#60 Romantic Hotel in New York City
#104 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt 48 Lex 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
Hyatt 48 Lex is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 guestrooms and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious guestrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more   less 
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Also Known As:
Hyatt 48 Lex Hotel New York City

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