EXCELLENT service from the moment I walked in. The hotel is in a great location; close to everything, yet just enough removed from the hordes of tourists in Midtown. Beautiful interiors are calming and bright (and the lobby smelled amazing). From check in to check out, everyone on staff was very kind and helpful. One of the staff even got me a cab at 5 pm on a Friday (which is next to impossible - I was so grateful). Rooms are good-sized by NYC standards, and gorgeous floor to ceiling windows let in lots of light. Bathroom was beautiful. Great stand-up shower with excellent water pressure. Good wine selection in the room; the kitchenette was a nice touch. I enjoyed relaxing in the cozy lounge on the second floor. I would absolutely stay here again, and would highly recommend.