First I have to admit that I don’t trust anyone and am not at all good at giving credit where credit is due, so I should be shot right now when I say that although I didn’t actually do any cussing, I made pretty sure that Michelle at the Hyatt at 48th Street & Lexington Avenue got an earful when I believed their housekeeping staff had made off with a forgotten jewelry bag. So, first off: Michelle, my deepest and most abject apologies for any upset I may have caused you personally.
AND it was my fault anyway, at least insofar as I WAS the one who got into such a rush to make my train that I forgot to thoroughly sweep the room (including the safe) before leaving for Penn Station. It was also my fault that I breezily went through the next few days (very busy due to the sudden death of a close friend) before sitting bolt upright in bed one morning thinking, “Where the heck IS that little bag?” and having that sinking feeling that I knew EXACTLY where it was - or at least where it had been.
This is not the first time I have left things behind (fortunately, I usually remember the people and the dogs). When my nephew got married in the city a few years ago I was running so late to the ceremony that I left a large hanging bag filled with very nice clothing behind in the hotel room closet. I never saw it again and inquiries were met with both refusal to look for my items and antagonism on the part of the owner/manager. This was NOT a Hyatt. And this is just one example. Other times, though, I’ve been lucky. Like the time I forgot a brand new, VERY expensive coat at a resort in the US. THEY called ME (!!) and without even a by-your-leave had already packed and mailed (at their expense) the coat back to me by the time the resort manager called.
The Hyatt at 48 & Lex came very close to this mark. VERY close indeed as they emailed me almost immediately and but for a transposed letter or two I would have had that email within 24 hours of my departure. As it was, sadly, I received no email and it was only the slow dripping of my brain that finally alerted me to my loss. Given my legion of negative experiences in this vein, I had little hope of recovering a small bag of just a few pieces of costume jewelry so when Michelle returned my call to say that they had not been able to locate my bag I was NOT surprised.
Hyatt markets their hotel at 48 & Lex as one of their top tier hotels. It’s a very boutique atmosphere - contemporary and modern. We have stayed there one other time and really enjoyed it as it’s fairly small, VERY quiet and the experience is quite intimate. Nevertheless, it’s sort of a “given” to me that you’re out of luck if you happen to leave anything behind. And so, while I wasn’t surprised that my little bag seemed to have gone into the pocket of one of the housekeeping staff, I gave poor Michelle quite a screed about how I thought it would be reasonable to have some expectation of both more honesty and better service from Hyatt, especially at one of its premier properties.
And I was right! Just not in the way you might think. No sooner had I hung up from making Michelle’s life miserable than I received a call from the hotel’s front office manager Nihaal, who explained to me that they had sent me at least one email saying that they had found my little bag and were trying to get some direction from me about returning it. BOY! Did I feel bad about that! Nihaal and I worked out all the details and I received my little bag of goodies 48 hours later. Nihaal and Michelle have restored what little faith I have in a real commitment to service and what in the past has been a rather desultory membership in the Hyatt loyalty program has become an active commitment. They both deserve GREAT BIG BONUSES!!!
Other than this hiccup, our stay at the Hyatt 48/Lex was pretty close to flawless. During this visit we had a corner suite with a very nice sized living room and a glass-walled corner bedroom. It was great waking up each morning to the changing view at the intersection below us and wonderful to come back each evening to our quiet haven. The only two things I would offer are that it seemed quite difficult to keep the room at temperature with the heat and we often went to bed with the heat set at 72 F or greater. Could this have been a result of the glass walls in the bedroom? Even with the insulated curtains closed? Also, the lights in the bedroom are on a delay off, so that about 5 seconds elapse from the time you touch the light switch to the time the lights actually go off. We found this quite confusing and don’t remember this from our stay (in a different room) last summer.
The Midtown location is great for us with simple and good restaurants on every corner, shopping within decent walking (even in the snow) and subway only 3 blocks away. We “survived” the non-snowstorm of Feb. 12-13 in style by attending the theatre and slogging around the Village. There is a nice spa right up the street (Bliss) for those interested in that sort of thing, a gourmet shop across the corner and except at rush hour/shift change cabs are readily available.
Our week in New York visiting family and friends was only enhanced by our stay at the Hyatt 48/Lex. Despite my poor behavior after our departure, issues were resolved in as timely a way as possible. Again apologies to Michelle and thanks to both she and Nihaal(sp.?) for resolving my own forgetfulness. We look forward to returning to your hotel again... and again!
- Official Description (provided by the hotel):
- Hyatt 48 Lex is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 guestrooms and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious guestrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more less
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- Also Known As:
- Hyatt 48 Lex Hotel New York City