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“Excellent -- FOR THE PRICE I PAID***” 5 of 5 stars
Review of Hotel Pennsylvania New York

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Hotel Pennsylvania New York
2.5 of 5 Hotel   |   401 Seventh Avenue at 33rd Street, New York City, NY 10001 (Manhattan)   |  
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Ranked #384 of 455 Hotels in New York City
Washington, District of Columbia, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Excellent -- FOR THE PRICE I PAID***”
5 of 5 stars Reviewed January 31, 2013

I'm at the hotel now, on day 4 of a 6 night stay. Because it's late January, the rate I got was RIDICULOUSLY low -- well under a hundred dollars per night, which is pretty amazing for New York.

If I had paid a lot of money for the room, I'd have a list of small complaints. But I think the negative reviews on here are greatly exaggerated. I'm sure some floors and rooms are better than others, but I've had a very positive experience here and would definitely stay again if I got a great rate like this. Here are all the positives:

*Perfect location -- it cannot get any more convenient.

*Decent size room -- definitely larger than others I've had in NYC.

*Clean -- yes, you read that right, clean, particularly the bathroom.

*Quiet -- no trouble with noise on my hall or with neighbors.

*Gym -- surprisingly decent, free gym.

*Service -- unlike many people, we had absolutely no line at checkin, and we arrived right at 3pm. People have all been pleasant, friendly and helpful.

*Window opens partially so you can get fresh air.

*12 elevators, all of which are new/modern work well -- never had to wait long.

The negatives are basically because this is an old hotel. If you've ever lived in a big city -- NY, DC, Chicago, San Francisco -- the rooms in this hotel will probably remind you of your first rental apartment. In other words, they've been painted over numerous times, the trim and moldings aren't crisp and fresh, the furniture and decor are dated, the hardware on doors is old.

Probably the worst part of the hotel is actually the hallways -- they're the most worn out aspect of the place, and many of the hotel room doors have chipped paint.

WHO CARES????

Nothing about these aesthetic issues makes the hotel unclean, unsafe or uncomfortable. They do, however, make it one of the best deals you can possibly get in NY.

If you're looking for something modern and pristine, don't stay here. If you're looking for a convenient, clean, safe hotel in a perfect location, and you get a really good rate, I'd highly recommend the Hotel Pennsylvania. I'll be back (if I can get a great rate like I did this time).

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8,181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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English first
Pacific palisades, ca
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 30, 2013

I travel to NY frequently and like nice hotels. Unfortunately, on a busy week in NYC, my assistant couldn't find a hotel that was under $1000/night, but did find a room at Hotel Pennsylvania. I liked the location by Madison Sq Garden and arrived there late.

I was in a long line of bus drivers to check in. I finally got in, got assigned a room and headed up. Really run down, old place. Got to my door, grabbed door knob and it was sticky and covered in something. I got in the room and the carpet was stained, cigarette burned, and remarkably nasty. The mirror in the bathroom was attached to the wall with duct tape - seriously. I stayed in my socks and tried to sleep, and kept having (I hope) nightmares of stuff crawling on me. Could not get out of there fast enough. Never stay here. If you there are no options, I will stay in New Jersey or out by LaGuardia next time if this is the only option. You've been warned.

Room Tip: No such thing from what I observed
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  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 30, 2013 via mobile

I have stayed here twice it is very basic but returned as the location is excellent. Right next door to Macy's! Cleanliness is not at the forefront nor is customer service. One day we did not have hot water. Another day I found water flowing out a room door and could hear taps on. I phoned reception and I walked past 2 hours later and no one had even come to see it! Another time people were evacuated due to an electrical fire on the corridor. Bit of a faulty towers going on!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 29, 2013

Worst hotel i have ever stayed in when we arrived they gave me a room with a ceiling on the floor with no bed in when i went down to complain they said sorry and gave me another room when i got my next room there was someone already in it the third room was leaking from above onto the beds and when i went down again they said that was all they had customer service is the worst i have seen consigere is a total disrespectful man when i went to complain they said whatever it gives you a wrong idea of what new york should be for me i could say a lot more but suffice to say do not stop in this hotel i have pictures of disgusting hygiene that would turn your soul needless to say i will never be stopping in this hole ever again and if were you you would not either

Room Tip: do not go there
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 29, 2013

I was in NYC for 3 nights and wanted to stay at a budget hotel. Comparing prices, the Hotel Pennsylvania was my best choice, since not only the price was great, but also the location.
At the lobby you can find restaurants and places to buy food, which is extremely convenient. Even though the hotel is extremely big, the elevators don't take too long.
The staff gave me and my friend a free upgrade to a bedroom with two double beds, which was great. Getting to the room, you could see it was in need for renovation, but nothing to compromising. The heater worked perfectly, and so did the shower. They cleaned the room everyday.
About the lines at the front desk, it didn't took me more than 5 minutes to check in. To checkout, use the express system. You drop-off your keys and they'll charge your credit card. Simple as that.
Overall, you get what you pay for.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 29, 2013

I stayed her in 2011 - I found the staff friendly, rooms average, and location is fantastic. Not sure what people are expecting for the price - yes it needs a re-vamp, but with that, comes higher prices

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 28, 2013

Excellent location, exterior looks impressive and lobby OK but once approach room through dingy, dimly lit corridors and strangely ornate door the nightmare begins. Hole in wall, exposed wiring, cigarette holes in bed linen, heater not working, mould in shower, flaky paintwork, nasty stains in toilet, and constant insomnia inducing street noise in the centre of the city that never sleeps. No usable internet - paid the online service provider who then provided no service and hotel reception simply denied any responsibility. Only good thing about the stay was the leaving. One word of advice – don’t.

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Pennsylvania New York

Address: 401 Seventh Avenue at 33rd Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #384 of 455 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Pennsylvania New York 2.5*
Number of rooms: 1705
Official Description (provided by the hotel):
A great location doesn't have to be out of reach. New York's Hotel Pennsylvania is in the heart of Midtown Manhattan, and our surprisingly affordable rates leave more money in your pocket to enjoy the city.Each day our guests hit the streets and arrive at fabulous New York City locales within minutes. Marvel at the Empire State Building, savor exciting Times Square and take in a Broadway show or, hop on the subway right by the hotel and head to one of NYC's diverse and exciting neighborhoods. Just steps away from Midtown's most popular attractions, and offering countless easy transportation options, New York's Hotel Pennsylvania puts you in the middle of the action. ... more   less 
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Also Known As:
Pennsylvania New York
Pennsylvania Hotel Nyc
Hotel Pennsylvania Nyc
Hotel Pennsylvania New York City
Hotel New Pennsylvania York

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