My cousin and I, former New Yorkers, planned a last minute trip to the city to visit an elderly aunt who lives in Queens. I searched the internet and read the reviews on this site before making a decision. The positive reviews as well as the hotel's location on the East Side (near the bridge and tunnel to Queens) were deciding factors. The hotel's web site showed a room with twin beds available for about $239. I decided to make the reservation by phone rather than online to make sure they reserved a room with two beds. During our conversation, I asked the reservation clerk if they offered a cheaper government rate (I'm a federal employee) even though I was not traveling on government business. He said yes, bring your ID, and you'll get the room for $200 plus tax.
I requested an email confirmation, which was forwarded promptly. The next day I emailed Brian, the reservation clerk, asking for a room in the renovated tower with views of the city (per suggestions by viewers here.) He responded quickly and confirmed the room assignment request.
Well, I must say we loved the hotel and the room (34th floor). Service was excellent. We were allowed to check in early (around noon). The room was contemporary, light and airy. Bathroom was splendid, with the best lighting I've ever seen (recessed behind a mirror, with a pinkish glow). A southwest view of the city, including the Empire State Building, was partially obscured by the adjacent tower. However, the mirrored glass of that tower reflected the city's lights at night, and it was beautiful.
Our favorite hotel amenity was the fitness center. The exercise room, though small, has the best assortment of machines and weights that I've ever seen in a hotel, and they were in perfect condition. As others have mentioned, the room has views of the East River and Manhattan to the north. Some reviewers noted poor maintenance at the swimming pool, but it looked pretty swell to me. Even the locker room was attractive: marble walls, several shower stalls with dressing areas, sauna, free use of bath and shampoo products. Ask the desk clerk for towel and lock for the locker; no extra charge.
The only drawback to the hotel -- also noted by other reviewers -- is the lack of cafe or bar. Both John's Cafe and the Bakers Dozen (no table seating here) are fine for breakfast, but I'm sure there are many other comparable places within walking distance. There's a good convenience store down the street from the hotel for snacks and beverages. We had a tasty, cheap dinner at a Chinese noodle joint on 2nd Avenue around 47th St. (12 bucks for two, no atmosphere.)
Can't wait to go back.