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“Favorite choice in the city” 5 of 5 stars
Review of Sofitel New York

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Sofitel New York
4.0 of 5 Hotel   |   45 West 44th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #57 of 453 Hotels in New York City
GreenLeadersBronze level
London
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Favorite choice in the city”
5 of 5 stars Reviewed August 10, 2014

Came here two weeks ago for my birthday and had the best time. The hotel had put a bottle of champagne and chocolate covered strawberries in my room and upgraded me as well. I was greeted with excellent service and found all the amenities to be great

  • Stayed August 2014
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear Guest,

Thank you so much for choosing the Sofitel New York for celebrating your birhtday and for writing such a positive review following your stay at the Sofitel New York.We are delighted to know that you had a great experience and that you enjoyed the VIP amenities in the room.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,173 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
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English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 10, 2014

Me and my mum went on a short break to New York and stayed here! The hotel was in a perfect location and was really well looked after the rooms were spacious and the decor downstairs was lovely. The staff were also very helpful and friendly. Will defiantly like to stay here again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted to know that you find our staff professional and friendly, that you enjoyed our very convenient location in the heart of Manhattan.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 9, 2014

we arrived after a very long flight, jet-lagged with young children. We were told that the previous person in our room had overstayed and the room was not ready. we were exhausted. The staff spoke to each other in French. As a fluent French speaker I could eves-drop but, to be fair, it did seem genuine. we ate at the restaurant and they covered the bill so we can forgive them. Service was OK not amazing, although realistically we did not do much more than the occasional room service order. the room was enormous, however, ideal for a small family. Bed was very comfortable and the place was clean.

Room Tip: i think they are all pretty good.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York, that you enjoyed our central location and our very spacious bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed August 8, 2014

please don't stay here if you have a family or any needs besides a bed .

No one ever answers the phone... everyone is too busy to help.
No is the first thing you hear.

The rooms don't get sunlight as the windows are tiny.

the bathrooms don't have locks...apparently it is a Sofitel concept....

never staying in a Sofitel again !!!

  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear guest,


Thank you for taking the time to write about your recent stay at the Sofitel New York. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel.

Again, please accept our apologies. We are very sorry that no one answered the phone when you needed us and that you didn't like your room.

We hope that you will consider staying at Sofitel New York again when all of our floor will be renovated so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,

Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

Beautiful hotel close to Times Square and 5th Avenue. It's a nice quiet place to stay in the middle of all the action in Manhattan. Large and clean rooms, Solid choice for business trips and meetings. Expected high prices related to chain and location.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted that you had a great experience, that you enjoyed our quiet property, and our central location.

We look forward to welcoming you again soon at Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

This review is a little late, we stayed at the Sofitel from June 27-July 2, but I had to recommend the Sofitel as I would recommend it to any friend or family looking for a place to stay in NYC. All hotels in New York are expensive and I am not the type of person that can stay just anywhere. I wouldn't say I am very particular, but an updated, clean and comfortable space is non-negotiable for me. I felt that the Sofitel really delivered on all of those fronts and more. It is conveniently located near Times Square, but not so close that you feel too many people on top of you with the crazy hustle and bustle. My one slightly negative comment would be that the hotel website is misleading in that it makes it seem as if there is a rooftop patio and there's not. Otherwise, we found the staff to be very accommodating and extremely helpful. A surprise to me, my boyfriend ended up proposing and the concierge got us a reservation at an amazing restaurant with a great table at the last second. The doormen were also always rushing out to open the doors for us. The room was extremely spacious by NYC standards with a separate full bath and standup shower. We couldn't have asked for a better experience and are totally content with what we received at the price we paid! I would stay here again in a heartbeat.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.We are delighted that you enjoyed our very convenient location in the heart of Manhattan. We are also glad that you enjoyed our comfortable bedroom and the different amenities.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2014

We spent six nights at the Hotel as part of our family summer vacation and had an absolutely wonderful time. The Sofitel is a friendly, efficient and particularly well situated hotel being just a block away from Times Square. The rooms are well appointed if a little on the small side but are more than adequate. The restaurant and bar serve good quality food and beverages and have a great atmosphere, attracting quite colourful locals. I still struggle to come to grips with the Sofitel billing process but it seems to be Group wide? All the staff were extremely friendly and very efficient and we all loved the banter with the concierge and his team. We will definitely be back!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted to know that you had a great experience and that you enjoyed our property and the different amenities we offer.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036
Location: United States > New York > New York City > Manhattan , Midtown , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Green Hotel in New York City
#33 Romantic Hotel in New York City
#41 Luxury Hotel in New York City
#46 Family Hotel in New York City
#53 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sofitel New York 4*
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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