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“Very well located” 4 of 5 stars
Review of Sofitel New York

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Sofitel New York
4.0 of 5 Hotel   |   45 West 44th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #45 of 451 hotels in New York City
GreenLeadersBronze level
Bristol
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Very well located”
4 of 5 stars Reviewed April 22, 2014

We stayed at the hotel recently for three nights. The hotel is very well located for all the main attractions around Times Square. The rooms are comfortable and have good sound insulation. We chose a standard room which was large enough, but didn't have a view. Only fault with the rooms was that there were no tea and coffee making facilities which i would have expected for the price.

The bar was OK, but expensive and the service was a little slow. There are lots of better options in easy walking distance.

I would certainly stay here again.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, April 23, 2014
Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York, that you enjoyed our central location and our spacious bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
Date | Rating
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English first
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2014

Everything about this hotel is perfect for me. Here are the highlights:

1) QUIET...I've stayed here dozens of times, and the hotel is blissfully quiet. You can't hear a thing all night.
2) Location...Great mid-town location.
3) Comfort...Comfy bed, decent sized rooms, even the smaller ones are plenty big enough.
4) Staff...The staff is great. Everyone is super friendly, welcoming, and helpful, from the bellmen, to the front desk, to the restaurant.

Anyway, this is a great hotel, feels like a home away from home.

I'm sure you could find a cheaper hotel, or a more lavishly appointed one, or whatever, but I always return here for a feeling of peaceful comfort and great service.

Room Tip: The higher the better. Some rooms have Chrysler or partial Empire views. There are really no bad roo...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, April 22, 2014
Dear Guest,

Thank you so much for the interest in the Sofitel New York and for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you had a great experience and that you enjoyed our property, the different amenities we offer and that you enjoyed our central location.
We look forward to welcoming you again at Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 18, 2014

A great hotel to stay, staff very professional offered us a late check out ,
mini bar to expensive, very nice and modern decoration .Cleaning was good some rooms are
very small.
Excellent location and nice cokctails!!!!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, April 22, 2014
Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York, that you enjoyed our central location and that you found our staff very professional. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braintree, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 17, 2014

We are a couple in our mid thirties and decided on a weekend in New York to celebrate our first wedding Anniversary. After lots of research I was initially thinking of staying at the Waldorf Astoria but after comparing reviews on here we went for the Sofitel. This was a great decision. I booked the standard room.
A week before departing the UK I emailed the hotel informing them that the trip was to celebrate our first wedding anniversary (the week before) and would love a higher floor room with a view if they would consider an upgrade for us.
We arrived at 13:30 on Friday 11th April 2014 (Yellow taxi from JFK is currently $52 + tolls and tips). We were assisted from the taxi by the waiting hotel staff. Our luggage was taken and we were given a receipt. We walked through to the reception desk and were immediately checked into a Luxury King room on the 28th floor. Booking in was efficient and friendly and we were quickly in our room with our luggage following just seconds behind. We had a lovely view of the Chrysler Building from our window and could also just see the Empire State Building. I think the email sent a week before paid off!!
On returning to the hotel from dinner that night we were met with a small cake and a bottle of champagne on ice with best wishes from the hotel.
The mini bar was expensive so we just gave it a miss. I do remember a Kit Kat being $8 which is a bit steep. Housekeeping did leave two bottles of Evian in the room each night when they did the turndown service which was handy. The room was spotlessly clean. The bed linen and towels were all soft and bright white as well as the bath robes and slippers. Everything in the room was of a very high quality and made the price of the stay feel worth while Having a separate bath and shower was a bonus that made getting ready quicker and smoother. The complimentary toiletries, candle and matches in the bath room were also a nice touch.
Check out time was 12:00. On the Monday morning of departure I went to reception and asked if it was possible to arrange a late check out as we had plans. She asked our room number and immediately offered a check out of 14:00 free of charge which was perfect for our plans. We did not use the restaurant or bar in the hotel but they did look pleasant.
All in all I though the service and quality of this hotel was exceptional. I do not usually return to a hotel as I like to visit new places but if we were to return to New York I would seriously consider re-booking the Sofitel.
The location is unbeatable and the whole experience was perfect for our needs. We used the Red Flame Diner for Breakfast a couple of times which was good food, fast service and reasonably priced. It's just a few doors down from the hotel.
I Highly recommend the Sofitel New York.

Room Tip: Room 2820 had a lovely view
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, April 22, 2014
Dear Guest,

Thank you so much for choosing the Sofitel New York to celebrate your 1st wedding anniversary and for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you had a great experience and that you enjoyed our property, the different amenities we offer and that you found our staff very professional.

We look forward to welcoming you again at Sofitel New York to celebrate your 2nd wedding anniversary. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 16, 2014

This hotel has it all - location, service and a fantastic restaurant. While the location is in the heart of Times Square the property is tranquil with a great sense of energy and international flair. Gaby offers a great selection of wine and cocktails and the menu has many creative options. the rooms are spacious and offer all the amenities you would expect and more. I'm definitely planning to visit again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, April 17, 2014
Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property, and our amenities. We thank you also for sharing your experience at Gaby Brasserie Française. We really appreciate your feedback.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 15, 2014

Perfect mid-town location to shopping, restaurants, NYC Library, Grand Central station, MET, Morgan library museum, many sights. Our room was a suite with sitting area, nice sized very clean. Maids so friendly and lovely. If your are French or a Francophile, Sofitel a must.

Room Tip: Our room faced 45 and was on a higher floor end of hall.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, April 17, 2014
Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York, that you enjoyed our central location and our very spacious bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed April 14, 2014

Although located in the heart of Times Square, the Sofitel New York is an oasis of calm and sophistication. Wonderful service from everyone at the property including restaurant suggestions, "how-to" advice and much more!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, April 17, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted to know that you find our staff professional and that you enjoyed our very convenient location in the heart of Manhattan.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036
Location: United States > New York > New York City > Manhattan , Midtown , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Green Hotel in New York City
#32 Luxury Hotel in New York City
#34 Romantic Hotel in New York City
#37 Family Hotel in New York City
#40 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sofitel New York 4*
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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