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“Excellent central location to explore midtown New York” 5 of 5 stars
Review of Sofitel New York

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Sofitel New York
4.0 of 5 Hotel   |   45 West 44th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #67 of 458 Hotels in New York City
GreenLeadersBronze level
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Excellent central location to explore midtown New York”
5 of 5 stars Reviewed February 21, 2014

Very friendly helpful staff, spacious, quiet,comfortable bedrooms. Excellent central location enabling a short walk to TIme Square, Broadway,and 5th Avenue. Would definitely use again if returning to New York.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, February 25, 2014
Dear guest,

We are delighted that you had a great experience at the Sofitel New York; that you enjoyed our central location and the different amenities. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,378 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
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English first
Top Contributor
50 reviews 50 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 21, 2014 via mobile

Stayed on business. Got upgraded to an executive room which is almost the same as a classic room but on a higher floor. At 20th floor, you can't see much apart from the very top of the Chrysler building. If you want a view you need to be in floors 25-28.
The welcome was typical Sofitel excellence with great attention to detail and sincere welcomes from all the staff.
The rooms are a little dated and quite small. The beds are comfy and the in-room internet (premium version $15 a day) is fast and reliable.
There is no breakfast buffet so you have it order a la carte. Portions are small but well made.
Location is great and the concierge is very helpful with providing local info.
If you can stomach the small rooms, lack of view and hoggish price then I can certainly recommend it for the great service.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, February 25, 2014
Dear Guest,

We are delighted that you had a great experience and that you enjoyed our staff'sprofessionalism.
We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 20, 2014

Sofitel New York is a great hotel . Very well located as a base for tourist attractions. Rooms are really nice, good decor and beds that are so comfy and you just sink into, wow! Found the staff very helpful, friendly and able to deal with various queries. Hotel isn't cheap but certainly not expensive for New York standards. Would recommend for business or tourists alike

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, February 21, 2014
Dear Guest,

Thank you for writing such a positive review following your first stay at the Sofitel New York.
We are delighted that you had a great experience, appreciated the staff’s professionalism and enjoyed our different amenities.
We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 17, 2014

Off 5th Avenue with 44th street, great location, 10min walk to Times Square down and 10min walk to Central Park up. Good size rooms, great service, very clean. Didn't use breakfast but there are some diners and coffee shops nearby so it wasn't a problem. There is a back entrance in 45th street through breakfast room and there are two nice British and Irish pubs in this street. Also a pret a manger where you can get your coffee, pastries, sandwiches and hot soups. Overall a great experience

Room Tip: It is not a cheap hotel but if you can spend a bit more go for a King room in a high floor with grea...
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, February 18, 2014
Dear Guest,

Thank you so much for the interest in the Sofitel New York and for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you had a great experience and that you enjoyed our property, the different amenities we offer and that you found our central location very pleasant.
We look forward to welcoming you again at Sofitel New York for another “Fantastic stay”. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst, New York
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 15, 2014

The most ridiculous thing ever. I noticed a $35 charge on my credit card from the Sofitel Hotel in NY. Basically I drank a small Perrier which was in the back of the fridge. Naturally I had to move a couple of items to grab it. When I called to find out about the charges, they said that I was billed $35 because I moved some the products; mind you, NOT because I consumed them but because I MOVED them. INCREDIBLE!!!!!!!!!!!!!!!!!!!!!!!

Stayed February 2014, traveled on business
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, February 19, 2014
Dear Guest

Thank you for taking the time to write about your recent stay at Sofitel New York. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations.

We regret that you were incorrectly billed for the night following check-out. The items in the minibar are on sensors; so when the item mooves it will be automatically charge to the room. Please contact the Executive Assistant Caroline Fournigault: caroline.fournigault@sofitel.com. Caroline will be able to assist you in refunding the accidentally charge.

Again, please accept our apologies. We hope that you will consider staying at Sofitel Sofitel New York again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerly yours,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 14, 2014

I stay in NYC often for both business and pleasure. I booked the Sofitel for three reasons: 1. it was close to times square and my daughter loves it there; 2. sofitel reputation and 3. price of under $300. The hotel is amazing. Beautiful and well sized room, friendly staff, nice basement gym, good lobby bar. It really is a great place at a price for NYC that is too good to believe.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, February 18, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted to know that you had a great experience and that you enjoyed our property and the different amenities we offer.

We look forward to welcoming you again and again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036
Location: United States > New York > New York City > Manhattan , Midtown , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Green Hotel in New York City
#44 Romantic Hotel in New York City
#50 Family Hotel in New York City
#51 Luxury Hotel in New York City
#54 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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