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“The Location does it” 4 of 5 stars
Review of Sofitel New York

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Sofitel New York
4.5 of 5 Hotel   |   45 West 44th Street, New York City, NY 10036 (Midtown)   |  
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Ranked #66 of 463 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersBronze level
London
Top Contributor
53 reviews 53 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
80 helpful votes 80 helpful votes
“The Location does it”
4 of 5 stars Reviewed October 12, 2013

This hotel tends to be my hotel of choice when in New York on business .Most of my meetings tend to be in Midtown so the location is great with virtually everywhere I want being within a 10 minute walk .Also good at night with a very good range of restaurants within 5 minutes-from a simple bowl of pasta when arriving jet lagged to Booby Vans steak house round the corner on Sixth Ave .
I supposedly had a Superior Room on the 18th floor which was a bit on the compact side but the 2 main benefits of it were the extremely comfortable bed and the total lack of street noise which i find quite rare in NYC hotels and a great bonus
I never bother eating in the hotel mainly because at breakfast I don't want to start the day with a huge American breakfast (and inability to control my own greed ! ) so i alway just grab a tea and bagel from the cafe over the road and take it back to the room .At night I prefer to leave the confines of the hotel .I find the bar a bit boring and soulless -ok for meeting up before going out but I wouldn't want to spend the night there .
I have always found the concierge desk very helpful particularly with restaurant tip .
The only drawback is the somewhat grating French (do I really want bonjour in New York ) but that's probably my Britness coming out !

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, October 28, 2013
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.

We are delighted that you had a great experience, that you enjoyed our quiet property, and central location.

We look forward to welcoming you again soon at Sofitel New York for another “Perfect Stay”. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,642 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (432)
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English first
Melbourne Beach, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

We travel to NYC 3-4 times during the year and stay exclusively at the Sofitel Hotel . The Restaraunt Gaby is located in the hotel and we would not dream of eating anywhere else. EDMOND AND ARIAN have been our waiters and we consider them friends that we enjoy visiting while in town. Their service is impeccable!

Room Tip: We always stay on the 26th floor...FABULOUS
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, October 25, 2013
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you had a great experience, appreciated the professionalism of the waiters and enjoyed our different amenities.
We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely Yours
Sofitel New York Team
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Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

We love the Sofitel hotel. Both for service and for location. Our luxury king room was spacious and very quiet. The bed is incredible! truly the most comfortable I have ever slept on. I wanted to pack it up and bring it home with me.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, October 25, 2013
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you had a great experience and that you enjoyed our room. All our bedding items are available for purchase on our website.
We look forward to welcoming you again at Sofitel New York on your next anniversary. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
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Seattle
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 9, 2013

If you are looking for an excellent boutique hotel in a convenient location in the heart of Manhattan, this is a great choice. You will pay handsomely for it, but the service and convenience is spot on.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, October 25, 2013
Dear guest,


We are delighted that you had a great experience at the Sofitel New York; that you enjoyed our central location and the different amenities. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2013

We were expecting the usual first class amenities and service.
Instead we were mislead from the beginning. The so called "roof top bar" which is featured in the advertising does NOT exist. Very poor!
The staff were either excellent and helpful or very dismissive unless you spoke French.
The general ambience was ordinary. Half dead flowers in the lobby and gloomy corridors.
I would never stay Sofitel again.
The only positives were the few genuinely interested staff and the very comfortable bed.
A lot of money for disappointment.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, October 25, 2013
Dear guest,


Thank you for taking the time to write about your recent stay at the Sofitel New York. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to correct the problem.


Again, please accept our apologies. We are very pleased that you enjoyed our comfortable bed. We hope that you will consider staying at Sofitel New York again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,

Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 9, 2013

We stayed in a superior room at Sofitel New York in September 2013.
All I can say was it was absolutely wonderful. The city itself is amazing but the hotel was perfect. It is about 2 blocks from times square which is great because its close enough but not too close to hear the noise at night. We were on the 28th floor – out of the 29 floors. The view wasn’t anything great but just being that high was great!
The room had a separate walk in area, separate lounge area, bedroom area, closet area and a huge bathroom. It was well worth the money and was more of a suite than a superior room I’d say. The bed and pillows were so comfortable!! Room service every day was spot on and never did anything wrong or miss anything out. Nice touch to have new water bottles of Evian water every day and chocolates when we arrived.
They didn’t really acknowledge our honeymoon trip although confirming by email prior to arriving but luckily it was great as it was!! I would definitely recommend this – worth the price and would stay here again. Its bigger than a standard new York room in other hotels for sure! The service at reception and concierge was on point and very welcoming!
Definitely going to stay here if back in New York!
Oh and there is a diner about 2 mins walk from the hotel which is great for breakfast!

Room Tip: superior rooms are on floors 15-28 which are best!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, October 25, 2013
Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us, that you enjoyed our central location and the professionalism of the staff.

We regret that you experienced inattentive service. We strive for the highest level of professionalism. While that individual does not reflect our philosophy or the way we train our staff, we are very concerned that you did not receive the exemplary service you deserve. I have requested that our head of human resources institute a review of our training procedures.

We look forward to welcoming you back soon.

Sincerely,
Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, FL
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 8, 2013

I stayed here one night for a business trip. I had a quiet room on 20th floor near the back of the building. The lobby was filled with professionals, so I probably wouldn't recommend this for a family hotel, but then again it would be fine. The rooms are very clean, especially the bathroom. Nice separate shower and tub. Bed was incredibly comfortable.

Next to a great hotel bar, the Blue Bar. Stop in and have a cocktail. Neaby diner, Red Flame, was great for breakfast.

Room Tip: High floor, near back of building there is no street noise
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, October 25, 2013
Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property, and our amenities.

We wish you a very nice stay at the Sofitel Chicago and we look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely ,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#37 Green Hotel in New York City
#44 Romantic Hotel in New York City
#51 Luxury Hotel in New York City
#52 Family Hotel in New York City
#66 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sofitel New York 4.5*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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