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“Wonderful staff, very convenient location in midtown.” 5 of 5 stars
Review of Sofitel New York

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Sofitel New York
4.0 of 5 Hotel   |   45 West 44th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #47 of 451 hotels in New York City
GreenLeadersBronze level
Paris, France
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Wonderful staff, very convenient location in midtown.”
5 of 5 stars Reviewed May 21, 2013 via mobile

This hotel is very pleasant to stay in NYC. Well located in midtown close to 5th avenue, nice rooms and suites and most of all very friendly staff always ready to help.

Definitely a good choice in this area.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, May 22, 2013
Dear guests,
Thank you very much for sharing these lovely comments regarding your recent stay at the Sofitel New York.
We are delighted to hear that you had a great stay with us and that our Ambassadors helped to make your stay memorable.
We are looking forward to your return.
Sincerely,
Sofitel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Top Contributor
79 reviews 79 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 20, 2013

Not sure what was happening in midtown May 15-17, but hotel prices were outrageous. Normally, I wouldn't stay here (too expensive for my travel budget), but it was actually priced right compared to all the other hotels I looked at. Best features are the bathrooms (very large!) and the service (doorman, etc. are awesome!)

Would definitely stay at the Sofitel again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, May 21, 2013
Dear guests,
Thank you very much for sharing your feedback on Trip Advisor.
Last week was Graduation Week end in New York from the 14th to the 19th, which explain the higher rates than usual in the City.
We are delighted you had a lovely stay and that you really appreciated our bathroom with separate bathroom and shower.
We really hope to have the pleasure to welcoming you back very soon.
Sincerely,
Sofitel New York
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Cincinnati
Top Contributor
74 reviews 74 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 19, 2013

Stayed here for a couple of nights on business. Overall, a very good experience. Room was nice, service was fine, location reasonably close to a good number of restaurants, bars, and things to do. I found the bar to be a bit disappointing. Slow service and my Manhattan needed to be shaken a good bit more to cool it down but the prices were reasonable for NYC.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, May 20, 2013
Dear guest,
Thank you for sharing your impressions regarding your recent business trip in the City.
We are delighted you had a great experience and enjoyed our great location in a very lively neighborhood.
We apologize for the service you received at the bar. We value your comment which has been forwarded to the appropriate department.
We are looking forward to your return, to show you the quality of service we are well-known for.
Sincerely,
Sofitel New York.
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Oslo, Norway
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed May 19, 2013

We stayed for a week (in a junior suite on the top floor) and found the hotel to be well run with very little to be critical about (as you can also see from the high number of 'excellent' ratings of this hotel from other guests).

The hotel is generally very busy which affects the front desk in the sense that service is not consistently high and some forget to pass messages onwards. However, if you have any complaints, you will find the hotel management (including the hotel director) hands-on. We were therefore positively surprised at how well the hotel handled unexpected events, and went out of their way to make our stay a pleasant one.

We left the hotel with a feeling of having had a good time and received 'value for money', and will therefore continue to stay with Sofitel (this was our second stay).

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, May 20, 2013
Dear guests,
Thank you very much for sharing your second experience at the Sofitel New York.
We are delighted to hear that you had a lovely stay and that all our Ambassadors really helped to make your stay enjoyable and memorable.
We are looking forward to your return during your future stay.
Sincerely,
Sofitel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
59 reviews 59 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed May 19, 2013

Stayed 5 nights in late April. The hotel in perfectly located for shopping, shows, museums and dining. We stayed in a Jr. Suite which was spacious and nicely appointed with Hermes toiletries.

We had a full itinerary while in New York and didn't use many of the hotel services. We did have friends meet us for drinks in the hotel bar one evening and the service was quite poor, we waited forever to be acknowledged and then go get our drinks, while we wanted a second round we didn't bother it was too much work. We are Le Club Platinum which entitled us to a welcome drink and amenity in the room, we received neither until I asked for them on the 2nd day of our stay.

This is a nice middle of the road hotel. Acceptable for a trip to New York where the focus is on activities outside the hotel property. Would consider staying here again if the price was right.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, May 20, 2013
Dear guests,

Thank you very much for taking the time to share your impressions regarding your stay at the Sofitel New York.
We regret that you experienced inattentive service at our bar. We strive for the highest level of professionalism. We are very concerned that you did not receive the exemplary service you deserve. Please accept our apologies.
However, we are delighted you enjoyed our very convenient location and the comfort of our rooms.
We really hope to have the pleasure to welcome you very soon.
Sincerely,
Sofitel New York
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New York City, New York
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 19, 2013

The hotel has a great location: very close to the Times Square and all Broadway theaters but far enough from all the noise and hassle. Rooms are nice with spacious bathrooms. The bar and the restaurant, while expensive, serve excellent drinks and food. But the highlight of our stay was their customer service: from the initial greeting to resolving a problem on the bill, they were absolutely great.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, May 20, 2013
Dear guests,
Thank you very much for sharing this wonderful review regarding your recent stay at the Sofitel New York.
We are delighted to hear that you got a great experience in our restaurant Gaby, and that you really appreciated our costumer service.
We are looking forward to your return during your next visit.
Sincerely,
Sofitel New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
victoria
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 16, 2013

From the moment the cab arrived at the entrance up to when we departed we had a wonderful experience. Check in with Danielle was flawless. The room was welcoming, warm and comfortable. Lovely bathroom, turn down service and quiet. The concierge desk was most accomadating. Rene was most pleasant. The location was great and we walked around the area. On our last night we ate in Osteria del doge, most pleasant and a short walk from the hotel We also had a night out in Balthazars and it was wonderful, we did take a cab to and from there. The foyer in the hotel was a very nice place to read and the flower arrangements here are lovely. This is a very nice hotel and we shall return. Gabys , the hotels bar and restaurant , is very nice and we did enjoy the ambience there. There are no tea or coffee facilities in the room. It would have been nice to have this .

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review, May 17, 2013
Dear guests,
Thank you very much to share this lovely review regarding your recent stay at the Sofitel New York.
We are delighted to hear you had a wonderful experience during your checking with Danielle, and really enjoyed the rest of your stay.
As mentioned we do not have tea or coffee maker in the room, however we are delighted to place one upon request. Moreover we do have hot beverages available in the mezzanine of our restaurant every morning from 6:00 a.m. to 10:30 a.m.
We are looking forward to welcoming you back very soon.
Sincerely,
Magali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Green Hotel in New York City
#32 Family Hotel in New York City
#34 Luxury Hotel in New York City
#34 Romantic Hotel in New York City
#41 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sofitel New York 4*
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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