We had a few nights in NYC and chose midtown to be near the action. The Sofitel is perfectly situated, between the Algonquin, the Harvard Club, across from the Royalton, steps to the subway, Broadway, museums, Central Park, you name it. For such a central loc our room was whisper quiet; we barely heard a siren. We were on a low floor so nothing special but quite spacious. The bathroom was excellent, good space everywhere including a raised shelf for my shaving bag and with very good light for shaving (a rarity in hotels). Separate bath and shower (excellent pressure). Very comfortable bed, cozy sheets. We had no problems with poor attitude or rudeness with staff, although TA reviews had led us to believe it would be attitude central. It seemed all the staff went out of there way to be helpful. We needed to leave our bags behind on the last day, no hassles. Prompt desk, concierge, door staff.
Could there be improvements? Yes. One weird design thing is that the room entrance door, the swing door to the bathroom and the closet all collided in a cramped hallway of super congestion. The closet was SO compact, really too small. But the weird part is there was a huge area in the rest of the room for a built-in. If it was a W, e.g., or a Shrager, I think there would be much better use of the space, better flow. The room is really cookie cutter and doesn't maximize potential. That, for me, was my only quibble, how one area was so crammed but it didn't have to be. The other little thing is this: The Sofitel in London is amazing. Over the top. So having stayed there a few years back my expectations were a little higher than they might have been and the NY loc is great, just not as great as being in St. James steps from Pall Mall.
By the way, Gregory's, across the street, serves some of the best coffee in NYC.