While I was totally pleased with the first day and a half of my stay at the Sofitel, the last few hours really did sour the experience.
Check in was handled promptly and professionally and I was sent off to my room on the 8th floor. The elevators were plentiful, quick, and clean. The public spaces on the lobby level were high class, clean, and appealing.
The hallways were also quite nice and had twists and curves and were quite interesting.
Upon entering the room I was pleased. Nice clean carpeting, plush bedding, a large flat screen tv all made for a great first impression. The bathroom area was another highlight. A full soaking tub, walk in shower and great lighting by the sink area were very impressive. The beds had great mattresses, comfortable sheets and great pillows.
The second morning of my stay I went to shower around 7:00am and discovered no hot water. I immediately called the front desk who said they would sent engineering right up. 45 minutes later I had still not heard from anyone so figured they may have just resolved the issue without letting me know. Still no hot water available. I threw on some shorts and went down to the front desk to find out what was going on. The manager showed little concern and got on his radio and said that someone would be up shortly. After another 30 minutes I finally gave up and took an ice cold shower. I was shivering like a chihuahua by the time i got out of the shower. I had things I wanted to do before checking out so I took off before the noon checkout and would pick-up my bags before check-out. When i showed up at 11:45am to pick my bags up there was a message from engineering at 11:15am saying that my shower problem had been resolved. Gosh thanks, it only took 4 1/2 hours.
To be fair I would assume that my experience wasn't the norm. The lack of compassion and caring by the front desk staff soured what, up to that point, had been a 5-star experience.
- Official Description (provided by the hotel):
- The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel New York Hotel New York City
- Sofitel New York City
- New York City Sofitel