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Sofitel New York: Traveler Reviews

4.5 of 5
45 West 44th Street, New York City, NY 10036 (Manhattan)
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Sofitel New York
Ranked #28 of 432 hotels in New York City
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3,246 reviews from our community

Traveler rating
    2,192
    801
    173
    55
    25
See reviews for
Families
365
 
Couples
1401
 
Solo
186
 
Business
355
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
USA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Great Service”
4 of 5 stars Reviewed March 18, 2013

Excellent location, so nice to be a few blocks away from the madness of Times Square. The staff were truly outstanding - especially at the front desk, concierge and porters. I got a terrific pre-paid rate online that made it easy to accept a somewhat dated room with a nice large bathroom. Room service too overpriced and not good. The hotel is very clean with a nice clientele. The location, service, cleanliness outweigh the dated rooms. There are so many bad and over priced hotels in Manhattan, this is truly a find if you can pay around $300 a night.

Room Tip: Not worth asking for a high floor as I just looked at another tall building. No view.
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask EBC1190 about Sofitel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review
March 19, 2013
Thank you for taking the time to write about your recent stay at Sofitel New York.
We regret that the food you order from room service was not tasty; we forwarded your comment to the restaurant manager to correct the problem.
However we are very glad to hear you had a wonderful stay and think our ambassadors are delivering an “outstanding” service.
We are looking forward to your return to show you the quality of service for which we are known around the world.
Sincerely,
Sofitel New York.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Everything Was Good”
5 of 5 stars Reviewed March 18, 2013

Service, cleanliness, comfort -- it all met my expectations. I don't expect perfection out of a hotel, but I do have high standards. This was my second stay at this Sofitel. I was very happy with everything. No complaints.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by GoldenMonarch for New York City
Ask GoldenMonarch about Sofitel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review
March 19, 2013
Dear guests,
Thank you for sharing your feedback regarding your recent stay at the Sofitel New York.
We are delighted you had a lovely stay and that your experience met your expectations.
We are glad you came back and we are looking forward to another opportunity to meet you.
Sincerely,
Sofitel New York.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herzlia, Israel
1 review
“A most pleasurable stay”
5 of 5 stars Reviewed March 18, 2013

The hotel, well located, not too big to be impersonal, is very pleasant. Everybody, from the bellboy to the general manager, went out of their way to make our stay a real pleasure. The helpfulness of the concierges was outstanding.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask GerardHerzlia about Sofitel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review
March 19, 2013
Dear guests,
Thank you very much for sharing this lovely review. We are delighted to hear you felt very welcomed and that our Ambassadors made your stay a “real pleasure”.
We are looking forward to welcoming you back very soon at the Sofitel New York.
Sincerely,
Sofitel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albi, France
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great location. Nice room.Expensive it worth it!!”
5 of 5 stars Reviewed March 16, 2013

Everything next door,in the Middle off midtown.j
Easy walking to Times Square or Central Station.
TWO blocks from 42street an the mains lines of the subway.
Our room was spacious,with also à big bathroom.

The concierges Wladimir et René were very helpful for restaurants réservations évén within 45mn délai.
Breakfeast is great but pricey....But manger options within 50 yards.
Frenchs same day newspapers are available in the lobby, plus free coffee in the morning.

Room Tip: Ask above 15th floor,view is better.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask herethic about Sofitel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review
March 18, 2013
Dear guests,
Thank you very much for sharing this amazing review regarding your stay at the Sofitel New York.
We are delighted you really appreciated our very convenient location in the heart of Midtown.
We are very glad that our concierges Vladimir and Rene have been able to make your stay memorable. It will be our great pleasure to share it with them.
We are looking forward to welcoming you back very soon at the Sofitel New York.
Sincerely,
Sofitel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great hotel for a business trip”
5 of 5 stars Reviewed March 16, 2013

I have to be in New York 3 or 4 times a year staying around 4 nights, the Sofitel is perfectly located for our Madison Avenue offices. It's comfortable the staff are friendly and helpful. By New York standards the rooms are very spacious and spotlessly clean. The beds are super comfortable which I appreciate after flying in from London with a dose of jet lag. I recommended it to collegues and now everyone stays there. Perfect hotel for short business trips in Midtown.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask DavidHammondLondon about Sofitel New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this review
March 18, 2013
Dear guest,
Thank you very much for sharing your impressions and recommending our hotel to all your colleagues who are coming to New York for business.
We are delighted you enjoyed the room and especially the comfort of our SoBed.
We are looking forward to your return during your next business trip.
Sincerely,
Sofitel New York
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Also Known As:
Sofitel New York Hotel
Sofitel New York Hotel New York City
Sofitel
Sofitel New York City
Sofitel Hotel
New York City Sofitel
Sofitel Hotel New York
Address: 45 West 44th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotels in New York City
#20 Family Hotels in New York City
#33 Business Hotels in New York City
#38 Romantic Hotels in New York City
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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