Excellent location, so nice to be a few blocks away from the madness of Times Square. The staff were truly outstanding - especially at the front desk, concierge and porters. I got a terrific pre-paid rate online that made it easy to accept a somewhat dated room with a nice large bathroom. Room service too overpriced and not good. The hotel is very clean with a nice clientele. The location, service, cleanliness outweigh the dated rooms. There are so many bad and over priced hotels in Manhattan, this is truly a find if you can pay around $300 a night.