We enjoyed our four-night stay at the Sofitel. The location is ideal for taking in the sights and excitement of midtown and the theatre district, and the hotel is a lovely and quiet place to come "home" to.
Our room was tastefully decorated, clean, and stocked with a nice variety of L'Occitane products. The bed was luxurious and very comfortable.
The courteous and friendly housekeeping staff were exceptional; they did a great job of keeping our room spotless and stocked with fresh linens without disruption to us. We enjoyed the turn-down service and the complimentary water every evening. Our daily room service breakfast was delicious, nicely presented, and it always arrived quickly.
On the morning we checked out, we first had no hot water, then no water at all for showering. We notified the staff and they informed us that there had been a problem affecting a number of floors. I understand that these things happen, but it did leave a bad impression after a lovely stay at the hotel. Because we had a flight, we couldn't delay our morning routine to wait for the water issue to be fixed. I found it disappointing that no apologies or attempt to compensate us for the inconvenience were forthcoming at check-out until we raised our concern with a manager. At that point he apologized and offered a form of compensation for a future visit.
I know that hotels charge a lot for phone calls, but the prices here seem especially steep. After traveling through France with very reasonable overseas phone rates, this was a shock. Excessive roaming charges are probably preferable to hotel phone rates.
All in all, this is a lovely, clean, well-appointed hotel with wonderful staff, and I wouldn't hesitate to return.
- Also Known As:
- Sofitel New York Hotel
- Sofitel New York Hotel New York City
- Sofitel New York City
- Sofitel Hotel
- New York City Sofitel
- Sofitel Hotel New York
- Official Description (provided by the hotel):
- The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more less
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