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“Great” 5 of 5 stars
Review of Hilton Times Square

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Hilton Times Square
4.0 of 5 Hotel   |   234 West 42nd Street, New York City, NY 10036 (Midtown)   |  
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Ranked #56 of 464 Hotels in New York City
Certificate of Excellence 2014
New York State
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Great”
5 of 5 stars Reviewed June 12, 2009

Stayed here for three nights in June using Hilton Honor points. The staff was very efficient and helpful. The handicap accessible room on the 43rd floor was clean and comfortable. It also had a fine view of the city. The location is great being right on 42nd street - the entrance for valet parking is on 41st street.

We had one dinner in the hotel restaurant. Great service and a fine dinner - pricey by upstate New York standards but probably in line with New York City prices. We had complimentary breakfast based on our Hilton Honors level. It was a nice buffet or you could order from the menu at no charge. If I was actually paying for breakfast i would have gone somewhere else. $50 for breakfast for two seems like a lot even in New York City.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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4,106 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (899)
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English first
los angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 5, 2009

I have not stayed there yet, but I booked on Priceline name your own and they have treated me like dirt! If you don't want your rooms to be available in this manner pull it off the site Hilton! I called the hotel to request rolloways in the rooms. We have been assigned 2 beds. I was informed they cannot put rolloways in a dbl room....thats cool. I am not disputing that. I asked if I could request Kings instead so a rollway could be put in. The first lady at the desk (wish I would have gotten her name) emphatically stated the request would have to come from Priceling. That is bull and she knew that. Bed requests are made at the hotel. We are even paying for rollaways! More money for them! I will update this review after the stay. I do know if I was the manager....that front desk clerk (or as they say in Absolutely Fabulous) "shop girl" would definitely be fired!

  • Stayed June 2009, traveled with family
    • 1 of 5 stars Service
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Sweden
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2009

we were upgraded and recieved champagne and strawberries because we got engaged. A great hotel!

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Overland Park,KS
Top Contributor
530 reviews 530 reviews
280 hotel reviews
Reviews in 212 cities Reviews in 212 cities
304 helpful votes 304 helpful votes
5 of 5 stars Reviewed June 1, 2009

We had a room on an upper floor. The hotel and room was clean and quiet. Great location if you want to be close to Times Square. Subway steps away. Good value. Would stay here again.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wilkes-Barre, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 31, 2009

Won bid for $115 /night on Priceline - Room was very nice & quite roomy - Bed was so comfortable - Location was great!

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, Canada
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 25, 2009

Stayed at the hilton times square Mar. 27-29. Have stayed at this hotel 3 yrs in a row. Got a great rate of $125 through priceline, which was less than half what i paid last year. Had a minor issue at check-in as they put us in a handicap room since i booked through priceline and was only guaranteed a room, not necessarily a regular room. After complaining we got moved to a regular room but had to wait 4 hrs for them to get the room ready, which was a little annoying. Rooms are nice size and clean. Hotel location is very convenient with Times square just around the corner. Would stay here again especially if i got the same rate.

  • Stayed March 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Buenos Aires
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2009

4nts-I love the hotel- we had a beautiful suite-incredible design and quite comfortable. The staff was professional. Everybody speak english and spanish. Location was great to visit times square, 5th av and is in front of port authority the bus terminal. I would recommend the hotel

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Business Hotel in New York City
#31 Family Hotel in New York City
#45 Luxury Hotel in New York City
#46 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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