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“Great value for NY Times Square” 5 of 5 stars
Review of Hilton Times Square

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Hilton Times Square
4.0 of 5 Hotel   |   234 West 42nd Street, New York City, NY 10036 (Manhattan)   |  
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New Year’s Eve VIP Pkg
Ranked #49 of 458 Hotels in New York City
Seattle, Washington
Top Contributor
82 reviews 82 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
“Great value for NY Times Square”
5 of 5 stars Reviewed March 13, 2014

I travel to NY for a long weekend of Broadway shows, and this is one of my favorite hotels for value and location. It's on 42nd St, so it was close to all 4 of the shows we wanted to see, and we paid about $220 for two doubles. It was by far the largest room we've ever booked ini NY for that price range, including the Sheraton, Millennium, Hilton Garden Inn (though still a good choice), and Belvedere Hotel. Keep in mind that we were visiting at the end of Feb, so rates are lower then. I also liked the fact that the lobby is 21 (22?) stories up, so there was even less noise in our room on the 36th floor facing 42nd St. The lobby has a great place to congregate with lots of seating and a bar on the end, but be prepared for the $18 Cosmo and $11 beer at NY prices. The concierge service was spotty so one less point for service. Brooklyn Diner was nice place for breakfast and a close walk (share a breakfast- the bagel lox tower is $20 but enough for two). My little favorite? The hand soap that had massaging bumps on it and big enough to actually hold. Good job Hilton!

Room Tip: Higher is better
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, March 14, 2014
Dear WAgal,

Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. Our number one goal is to give our guests a perfect 10 experience and it is feedback such as yours that allow us to make that happen. We look forward to the next time!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,605 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Virginia
1 review
4 of 5 stars Reviewed March 13, 2014

The Hilton Time Square is an excellent hotel. Clean rooms, responsive staff that was eager to help, and you can't beat the location.We had a GREAT time celebrating my 41st birthday in the NYC. I also want to compliment the concierge, Ivan. He provided excellent customer service and suggestions for dining out. I came to NYC with my girlfriend this time, but will consider staying at the Hilton TS with my family next time.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, March 19, 2014
Dear Aubrey E,

Thank you for choosing to spend your birthday with us. We appreciate your positive feedback. I hope to welcome you and your family back to our property in the near future.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
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Toccoa, Georgia
1 review
5 of 5 stars Reviewed March 12, 2014 via mobile

In NYC for IBS New York and absolutely loved our stay at the Hilton Times Square. Rooms were amazingly clean. Peter, Sarito, Greg, Mike and Albert are all wonderful and will go out of their way to help you in anyway. Their service is what makes the Hilton as marvelous as it is.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, March 14, 2014
Dear Maggie1127,

Thank you for your complimentary review of our hotel. We do try to offer first class service to our guests. Thank you for your kind words regarding Peter, Sarito, Craig, Mike and Albert. On behalf of our staff thank you for choosing us.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
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29576
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 11, 2014

Thoroughly enjoyed our stay at the Times Square Hilton albeit too short (only 1 night). Staff was courteous, professional and helpful. Bell staff particularly helpful with recommendations of places to eat nearby.

Only negative - on checking out early in the morning, there was no one at frond desk for two or 3 minutes. When I finally knocked on the staff door, a young lady with an attitude came out, and snottily asked if she could help me. Clearly she didn't like that I had interrupted her conversation in the back room.

Location is fantastic for the theater.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, March 14, 2014
Dear Ed F,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments on our service in mind. We constantly look for new ways to improve our guests' experience. I apologize for the one negative you experienced and I hope this does not keep you from staying with us again in the future.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton, Connecticut
2 reviews
5 of 5 stars Reviewed March 10, 2014

This is a great hotel. I generally stay here several times per month and have never had any issues. Every stay I have had over the past few years have been excellent. Raquel from the front desk is awesome.. She is very accommodating and will go above and beyond every time. Great location and access to everything..

I definitely recommend this hotel to anyone staying - either business or for personal travels.. You won't be disappointed.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, March 14, 2014
Dear Ed F,

Thank you for posting your experience on TripAdvisor. These comments give us a chance to improve the service our team provides to our guests. We deeply value your business and realize that there are many other locations to choose from. We truly appreciate your continued faith in us and the service we provide.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 10, 2014

This was my first visit to this amazing city that never sleeps and I stayed with my friends in Hilton Times Square. If you really want to enjoy NYC you need to stay in middle of city, and Times Square is the place. Hilton Times Square is very well located, next to subways, near most of the attractions and very easily accessible. Amazing property, clean, comfortable, spacious and not to miss staff is very friendly. Facilities at the hotel are outstanding. In all I love this place and recommend it for families, couples, friends and business!

Room Tip: Higher floors give you amazing views
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, March 14, 2014
Dear AnubhaUpadhyay,

Thank you for taking the time to post a review of your recent stay. I’m glad you found our staff to be friendly and our property amazing and your room was clean, comfortable and spacious. Feedback such as yours is a vital element to our success. We look forward to having you back with us.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River, New Jersey
Contributor
16 reviews 16 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2014

My Fitness Conference in NYC offered me the experience of staying in the Hilton Times Square for the 1st time this year. What a fantastic experience. The Hotel was excellent, as it was well appointed, clean and perfectly located. The room was bright and decorated with a Metro/Manhattan feel. Each night we were given free bottled water and chocolates by House Keeping. The soaps, lotions and shampoo/conditioner were Peter Thomas Roth = Excellent. The Breakfast (offered from 6:30 am to 12:00 noon) accommodates every palate or diet requirement with fresh fruits, yogurts, hot/cold cereals, fluffy eggs (veggies or plain) sausage, bacon, waffles, bagels( several varieties) bread for toasting, excellent coffee and tea. What was truly outstanding was the service. The front desk was more than helpful and made you feel any request was top priority. We, as I was traveling with a companion, were treated like Super Stars. A special THANK YOU goes out to the superior Bell Men!!! Brian and Jorge!!! These two men were outstanding in making two gals from Jersey feel like royalty. They were courteous, helpful and above-and-beyond in the service they offered. Hilton - Many Thanks and we will be a repeat customer, as the conference is an annual event.

Room Tip: 38th floor facing W42 Street. You can see the East River and where the Ball drops for New Year's...
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, March 14, 2014
Dear Catherine F,

Thank you for taking the time to post a review of your recent experience in our hotel. Feedback such as yours is a vital element to the success of our hotel. Thank you for acknowledging Brian and George, true hospitality professionals. I am pleased to know that they helped contribute to the success of your stay. Our number one goal is to give our guests a perfect 10 experience and it is staff members such a Brian and George who allow us to make that happen. We look forward to the next time!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Business Hotel in New York City
#34 Family Hotel in New York City
#37 Luxury Hotel in New York City
#42 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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