The rooms in this hotel are spacious and clean with very comfortable beds. There was plenty of choice at breakfast. Whilst we were there the breakfasts not as peaceful as the hotel was having renovations in the area. But the work progressed quickly so all was quiet on the last morning of our stay.
Location is very central in Times Square so it is a very very busy area. It may be something to consider before booking.
The staff were all very helpful. However the Concierge was asked to arrange a cab for our daughters to get to JFK airport but they ended up paying 64 Dollars and then the cab driver demanded a tip. He wouldn't unlock the doors even when my daughter told him the Concierge had said it would be 64 Dollars including a tip! He only let them out when they said they had no more Dollars. We took a yellow cab to the airport to drop check in our bags earlier in the day as we were going to the tennis prior to leaving our cab was a lot less! So be warned the cab drivers can be grumpy and scary!
Overall good hotel and staff.