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“Great Views, Rooms and Staff” 5 of 5 stars
Review of Hilton Times Square

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Hilton Times Square
4.0 of 5 Hotel   |   234 West 42nd Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #45 of 452 hotels in New York City
Key West
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
53 helpful votes 53 helpful votes
“Great Views, Rooms and Staff”
5 of 5 stars Reviewed July 16, 2013

This is a great hotel for Manhattan. It is recently renovated so rooms are clean and comfortable. They are good size with plenty of room for desk, chairs, large flat screen TV, and king bed. I requested a high floor and from my room on 44 I had open views of The City including The Empire State Building, Freedom Tower and The Hudson River. Even lower floor have great views since the hotel rooms and lobby start on the 15th floor or so. The room was very quiet, which is unusual for NYC.

I also liked that the hotel had an entrance on 41st street so you can avoid the tourist zoo on 42nd. As a former NYC resident, Times Square is not the area I would usually stay, but rooms were tight this week and I am glad I tried this hotel. Most tourists will like the area as it is central with great subway access.

The staff was friendly and accommodating. I ordered room service one evening (I could not pull myself away from the view!). The food was expensive as you would expect in a hotel like this, but it arrived hot and fresh.

The only negative here was the lack of an executive lounge. Hilton seems to be limiting these more and more and I think it will hurt them. Similar flags (Marriott, Weston) almost always have them. They did offer coupons for free breakfast, but I missed it since I had other plans. Also, you need to take 2 elevators to get to the street level, since the lobby is not on the ground floor. however, they were never that busy so it was not really a problem.

I would definitely stay here again and am happy to recommend this hotel for a great stay in New York City.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (671)
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Harrisburg, Pennsylvania
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 16, 2013 via mobile

Not sure about these reviews....are people paid to lie. Here is our true experience.
True: Recently renovated, big rooms, friendly service, decent fitness center, adequate bathroom. Metro (subway) is very close. Great location , nice furniture and bed.

What isn't being said: Thin walls...I could hear my neighbor sneeze. Street noise even from a high floor is easily heard. Finger nail clippings on rug, hairs on toilet and used coffee cup welcomed us to the room. New sinks are very high. Toilet is low but with high water level ...so expect a splash in your nether region.

It was ok, but we certainly did not feel pampered.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tokyo, Japan
1 review
3 of 5 stars Reviewed July 16, 2013

Room was not clean especially same small litters like wrappig paper of candy etc on the floor when we first entered the room. Beds were good and comfortable. Location was good. Concierge was helpfull.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Sydney, Australia
1 review
5 of 5 stars Reviewed July 16, 2013

Our room was beautiful - modern, clean and with great views. The hotel is right in the thick of it, with metro station about a 5/10 minute work. Service was fantastic and exceeded expectations. My flight got cancelled and they allowed me to change dates and even gave me an early check in! I just wish I could've stayed longer. Will definitely go back!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 15, 2013

Every time I go to NYC, I stay in a different hotel because I never leave totally satisfied... until now. I was hesitant to book here because I thought it would be super loud being on 42nd St., but I was pleasantly surprised. We got here four hours early and they allowed us to check in right away, which was awesome. We could not believe how big our room was, the biggest I've ever had in NY, that's for sure. It was tastefully decorated and the bathroom was spacious as well. We got a room on the 38th floor and could not hear a single sound from the street below. The view was great, we couldn't be happier. Well, maybe if the price was lower, lol.
Peter checked us in and had an amazing personality and treated us great, thanks Peter!

Room Tip: The higher, the quieter!
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Windham, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 14, 2013

I am a Hilton Diamond member. I stayed at the Hilton Time Sq 234 W 42nd hotel and Peter Arons (Guest Serivce Agent) is the best Service Agent I have met at any hotel or resort. Peter was outgoing, fantastic personality, and had great ideas on hotel reservations. If you stay at the Hilton Times Sq, make sure you ask for Peter Arons.

Room Tip: Talk to Peter Arons :)
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochdale, United Kingdom
Top Contributor
103 reviews 103 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed July 14, 2013

brilliant hotel - brilliant location - brilliant food , what more can i say !!! stayed in the executive suite for the wifes 40th birthday and she loved every minute of her holiday !!!! what more can i say guys -you keep your wife happy she will look after you !!!! most of the major attractions are in walking distance from here -times square , broadway shows ,etc etc . the bed was the most comfortable bed i have ever slept in -rooms are also very spacious and luxurious......new york is a super place to visit ....so much to see and do ....this hotel is located central.....will be back soon...

Room Tip: higher up the better views !!!!!!!!!!!!!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Family Hotel in New York City
#32 Luxury Hotel in New York City
#34 Romantic Hotel in New York City
#36 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hilton Times Square 4*
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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