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“Hilton Diamond members not welcome in this hotel” 2 of 5 stars
Review of Hilton Times Square

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Hilton Times Square
4.0 of 5 Hotel   |   234 West 42nd Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #41 of 452 hotels in New York City
Sydney
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
83 helpful votes 83 helpful votes
“Hilton Diamond members not welcome in this hotel”
2 of 5 stars Reviewed April 15, 2013

Checked in after an amazing night at the Beverly Hilton and a 5 hour flight from Los Angeles only to find a hotel in New York with many issues and problems. Emailed the hotel 2 weeks before requesting a transfer from JFK which never arrived and also requested a room upgrade as a Diamond Member of HHONORS. Check in experience was terrible, was told there was no upgrade available when questioned was advised that the Hilton Times Square have 200-300 Diamond Members checking in every week and my expectation needed to be lowered, also advised that perhaps I should of booked rooms at the Astoria down the road if I expected a free upgrade, such a rude front desk manager never experienced this at any Hilton in all my years. Secondly the Internet service was less than satisfactory, constantly being kicked off the network, no 24 hour room service, executive floor with no facilities. The rooms are bigger than normal NYC rooms however the staff seemed to lack any customer service skills. Ordered breakfast on the first day and received undercooked eggs, decided to use Starbucks instead across the road. The rooms were not cleaned properly and often just had the beds made and towels replaced, rubbish remained. Upon checkout I asked for my bags to be taken down to reception. After waiting for 30 minutes I decided to take it down myself. Upon making it down the lifts I saw 3 staff drinking coffee and reading newspapers, Yes it was 5am but this is your job and its clear your not doing it very well. In my previous NYC I stayed at the less fancied Hilton Garden Inn but to be honest I found that stay superior to the Hilton Times Square.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, April 19, 2013
Thank you for being a loyal guest at our family of hotels and for sharing feedback on your recent stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of meeting and exceeding your expectations. The next time you have the opportunity to travel to the area I do hope that you will be our guest again so we may demonstrate our brand standard hospitality and the quality hotel experience you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fresno, Ca
Top Contributor
63 reviews 63 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 13, 2013

We divided our stay and spent 2 nights here and 2 nights at the Marriott Marquis. The rooms at both hotels were very comparable. There was slightly more street/neighbor noise at the Hilton, though not enough to keep anyone awake. The linens and towels were top notch, and the room was newly furnished and modern and clean. I like the Peter Thomas Roth lotions at the Hilton. Staff at Hilton was exceptionally helpful from the desk staff, doormen, to concierge, everyone was welcoming and eager to assist us. I liked that this location is very near to Times Square, but not quite as chaotic once you leave the hotel as compared to the Marriott. I would definitely return to Hilton Times Square, it felt more personal and friendly.

Room Tip: Though we were just off the elevator, we heard no noise from the hallways. Some plumbing noises and...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 13, 2013

Stayed with my family April 7-12. Located in very busy Times Square with major subway stops located half block away. Very large (for NYC) recently renovated rooms. Some rooms are still receiving touch ups. Rooms are located beginning on the 23rd floor, high above the bustle of the street. Yet, if you want to enjoy the sounds of the streets below, open the window. Yet, when the window is closed, you hear silence. On check in, mentioned to desk clerk Martina we were there for our son's birthday. Later that evening, we received a fruit and cheese basket from her for our son. Nice touch. Beautiful view from the room looking north. As a preferred member, we were offered full buffet breakfast each morning and free wireless WiFi. The breakfast server, Francisco was very attentive each morning. Housekeeping was great. Bell staff was very attentive able to hail cabs (quite difficult task on a Street (vs. an Avenue) and during rain) or arrange for Town Car service (which we used to return to the airport). Will definitely return.

Room Tip: Ask for high floor. Less guest traffic.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2013

We had the BEST stay at Hilton Times Square. The rooms are great (newly renovated), but it's the staff that make this hotel shine. There were two managers (Sarah Kreiger & Chad Nathan) who went above and beyond to make our visit outstanding. In fact, every employee we came in contact with left a positive impression. Thank you!!! The location is pretty amazing too, in the heart of everything. We highly recommend this hotel - the BEST! We'll be back!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesex
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2013

Went to new York first time ever with my daughter, hotel was brilliant, rooms were lovely big and clean, staff were brilliant, Lobby was really nice and hotel manager Chad Nathan was very welcoming. Will definitely visit again, the only think would make it better is more food choice in sky restaurant and different menu in sky bar, apart from that will defiantly return, if Chad gives a good deal!!!

Room Tip: try and goo for times square view
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
Top Contributor
340 reviews 340 reviews
79 hotel reviews
Reviews in 102 cities Reviews in 102 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed April 10, 2013 via mobile

Hard to believe you are on Manhattan with the friendly professional staff of this hotel. :)

The location is hard to beat. Smack right in the middle of the action of Times Square. As the hotel is elevated from the streets it is a very quiet hotel.

The rooms are large and clean. Looking at some of the other reviews it mentioned that the rooms had been refurbished - all rooms have not yet been refurbished.

Overall this is a great hotel. Yes forgot to mention a pretty hopping lobby bar on top of everything else.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Airdrie, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 10, 2013

The hotel is very well placed for all the attrations of NYC. They have just refurbished all the rooms - which are very luxuirous and spacious for a city centre hotel. The rooms were service d to a very high standard.The staff are very helpful - the concerige found a fab little Italian restaurant for us. We would highly recomend this hotel if your visiting New York . we picked a high floor so we couldn't hear any noise from the street.

Room Tip: Pick a high floor - but that good advice anywhere in NYC!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in New York City
#30 Luxury Hotel in New York City
#31 Romantic Hotel in New York City
#34 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hilton Times Square 4*
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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