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“THIS IS AM UPSCALE HOTEL WITH FAIR PRICES..” 5 of 5 stars
Review of Conrad New York

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Conrad New York
5.0 of 5 Hotel   |   102 North End Avenue, New York City, NY 10282 (TriBeCa)   |  
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Ranked #44 of 461 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersGold level
New York
Top Contributor
133 reviews 133 reviews
22 hotel reviews
Reviews in 51 cities Reviews in 51 cities
53 helpful votes 53 helpful votes
“THIS IS AM UPSCALE HOTEL WITH FAIR PRICES..”
5 of 5 stars Reviewed August 1, 2014

This is an upscale Hotel located in NYC in the Battery Park Area. The staff is excellent and the service is great. The Hotel is located directly across from the Irish Farm House and the Hudson River. And is walking distance to the World Trade Center and the 9/11 Memorial. The rooms are large and beautiful. There is even with a movie theater located inside the Hotel as well as a great restaurants and a Roof Top Bar. Good Choice.

Room Tip: All the rooms are great.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,698 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
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English first
Lehi, UT, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

A beautiful hotel, and they met every need! After this experience we always joked, 'We're not at the Conrad anymore", cause we wished we were. Bottles of water left for our enjoyment. Very helpful staff. Wonderful restaurant and the food is exceptional! Out of the ordinary. Wonderful location, clean, quiet, new and fun!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 31, 2014

I live in New York but every once in a while go stay at a hotel for the weekend to enjoy Manhattan. This is a great place. Full of restaurants; a giant movie theater attached; the Battery and its monuments and walking/bike path all the way up to George Washington Bridge. Hotel rooms are wonderful, even the ones without a view. Interior decorating of lobby is gorgeous. Nice bar but a bit expensive. I usually walk to local places for breakfasts since there are many in the area a few blocks away. There are a few restaurants [Blue Smoke, Harry's, North End Grill, Shake Shack] and a few others now that are excellent. When your feet get tired of walking around the city, go to a movie, freshen up in your room and have a great dinner. January the cheapest time to stay and if you don't hate weather, NY perfect then.

Room Tip: If you can get a side room not facing the Goldman Sachs building, its great.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, United States
1 review
5 of 5 stars Reviewed July 28, 2014

I stayed here when it was an Embassy Suites. It was great then and even better now (except no more free breakfast). Lots within walking distance. I am originally from this area and very familiar with downtown Manhattan, so it was fine for me because I know my way around and knew to walk to Little Italy, Chinatown, Statute of Liberty Ferry, 911 Museum and the Brooklyn Bridge. Others not familiar with NY may find it less centrally located and less convenient to Broadway, but subways are close by. IMO the condition of the hotel and room size are worth it even if a little inconvenient to midtown. Would likely stay again. No complaints. Everything was perfect. Definitely recommend.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

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ConradNewYork, General Manager at Conrad New York, responded to this review, July 30, 2014
Janet,

Thank you so much for sharing this review and recommending our hotel to the rest of the TripAdvisor Community! We are thrilled to hear you had an exceptional stay with us, and truly appreciated all that our Lower Manhattan location has to offer including the nearby neighborhoods as well as the convenient Public Transportation for exploring the rest of the city. I am also very happy to hear you enjoyed the new design of our hotel! We hope to have the opportunity to welcome you back again soon.

Thank you,
Robert

Robert Rechtermann
General Manager
Conrad New York
102 North End Avenue
New York, NY 10282
Email: Robert.Rechtermann@conradhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 27, 2014

I stayed at this hotel on business July 21 -24th and often travel to NY. This is by far the best hotel I have found. Nice and spacious with a living room and large bedroom with great service and extremely clean. The business center is top notch and they don't nickel and dime you for every page you print which I appreciate. If you enjoy the outdoors, the river is right across the street with a great exercise path. I am Marriott Platinum but this hotel has me second guessing my allegiance. I will be back!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockbridge, Georgia
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 27, 2014

This is definitely not the four Seasons or Ritz Carlton just the price reminds you of this type of hotel. The location is great but there are no real views. Do not believe the pictures posted on the internet of the hotel they must have been taken 15 years ago. The daily rate ranges from about 350 and way up to 1500 per night. Nothing is really included in these prices the parking fee is 65 dollars per night along with internet fee for 10 dollars more. We stayed here as a family and were treated like second class citizens people only helped if you were holding a tip in your hand. Too many nicer hotels which included everything nearby and similar cost or cheaper. The rooms are suppose to be a hip decor that is just uncomfortable. The chairs were difficult to sit in and the bed was small even though it was supposed to be a king bed. Nothing is at it seems on the internet. I would not stay here again even if some one paid me too. There is a restaurant in the hotel which the food was so fancy it misses the mark for taste. Really nice looking but the flavor was disappointing.

Room Tip: There are only the 1000 dollars per night suites which are on the higher floors that are nice. The c...
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Green Features: There are no environmentally friendly things about this restaurant.
  • Stayed October 2013, traveled with family
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradNewYork, General Manager at Conrad New York, responded to this review, August 5, 2014
Timothy,

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and we will keep your concerns in mind as we constantly evolve to provide the quality service and accommodations you deserve. Should you return to the city in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you,
Robert

Robert Rechtermann
General Manager
Conrad New York
102 North End Avenue
New York, NY 10282
Email: Robert.Rechtermann@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellesley, Massachusetts
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 26, 2014

We had a great stay here. Every interaction with staff was very pleasant. I really like their style of service: Professional and courteous without being needlessly formal. They give you what you need/want in a way that's very customer-centric and polite. Relaxingly efficient.

Driving in was pretty easy for us. GPS directions showed us the way without incident and you don't have to contend with too many crazy turns to get there.

We'd reserved a slot for a 3pm Statue of Liberty cruise and we were arriving at the hotel at 2:45pm. So we wanted to drop our car with the valet, use the restroom and catch a cab over to where the boats leave (about a mile away). The process was so efficient we were able to check-in at the same time in just a few minutes. Very nice.

We appreciated the large room with a living room and 2 TVs so our family of 4 could spread out. The modern build-out was very nice. I hear this used to be an Embassy Suites but I'd never have guessed that if I hadn't read that ahead of time. Most of our cab drivers were unaware of where the Conrad was - sometimes telling them it used to be an Embassy Suites helped.

The double beds were a little small - it would be nice if they were queen sized. Or if the sofa folded out into a bed (ours didn't). The N'Espresso in-room coffee was the best in-room coffee I've ever had.

The neighborhood is terrific. Short walk to the 9/11 Memorial. Lots of new stores (Whole Foods Market, Vintry Fine Wines) and restaurants (Shake Shack, North End Grill). Very easy to catch a cab each time we needed one.

Breakfast was very good. They gave us 4 vouchers as a Hilton Gold benefit and made it clear the kids could get whatever they wanted off the kids menu and if we didn't like the set choices from the Hilton Honors selections we could get a $20 per person credit. I really appreciated the way they made this very clear and easy. When we were done with breakfast our server said "you're all set!" - no check or hassle or anything. Nice.

Check-out was similarly pleasant. Since we used a free weekend certificate (one of 2 weekend nights for signing up for a Hilton Reserve credit card) so our room rate and tax was covered. All we had to pay for is valet parking ($60 or so if I recall, which of course feels steep but in the context of overall value I was fine with it). The rooms were going for around $300 a night when I checked so it was a good (but not great) use of the certificate. That said, I'd go back and do the same deal again in a heartbeat.

Before we left, we wanted to do some shopping while they got our car. We left our bags with the bellman and when we came back our car was waiting for us. They remembered my name and presented our car to us all loaded up and ready to go even though there were a few other parties swirling around by then.

When we got home I noticed you can sometimes get bonus Hilton points (for select promotions) when staying at a Conrad - even when using points or a certificate to pay for the stay. I signed up for a couple promos the day after we checked out and evidently I did so in time because the points posted to our account the next day including the bonus. Very nice!

A fantastic visit from beginning to end. I'd stay at another Conrad for sure and I like this location. It's kind of 85% as nice as a Mandarin Oriental from a build perspective but the style of service was even more to my liking at the Conrad. We'll be back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad New York

Address: 102 North End Avenue, New York City, NY 10282
Phone Number:
Location: United States > New York > New York City > TriBeCa , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in New York City
#29 Family Hotel in New York City
#31 Business Hotel in New York City
#32 Romantic Hotel in New York City
#34 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad New York 5*
Number of rooms: 463
Official Description (provided by the hotel):
Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, complimentary WiFi, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel's onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more   less 
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Also Known As:
Conrad New York Hotel New York City
Suites Nyc

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