Okay, so maybe it is a little unfair to compare a U.S.-based Conrad with any of its Asian peers. Nevertheless, for those used to the service standard at Conrad Hong Kong or Conrad Bangkok, the Conrad New York will slightly disappoint.
Having said that, the positives outweigh the negatives. Location is awesome, within walking distance of many Downtown/Financial District sites, including World Trade Center, Wall St, Battery Park, and a number of subway lines, including the PATH. It is part of a dining and cinema complex, complete with a Regal Cinemas and numerous restaurants.
The room is spacious by any standard, but particularly by New York standards. Since it used to be an Embassy Suites back in the day, all of the rooms are full suites with a separate living and sleeping area. It is separated by a slick bathroom with a rain shower. Lights can be controlled from a number of electronic panels, which is also pretty slick.
The lobby is modern, minimalistic, and pretty interesting. Atrio, the restaurant adjacent to the lobby, serves decent breakfast with generally friendly staff.
As for the things that were slightly off, no one offered to help with my bags when I arrived at the hotel. I normally don't even like for someone to help, but it would have been nice for at least some help with the front door, which is manual. You don't get the benefits of automatic doors until you enter the first set of completely manual doors. Not so easy with a big bag.
Welcome and turndown service seemed fairly perfunctory. Maybe this is where Asian Conrads have spoiled me, but it always nice to be welcomed with a simple fruit plate upon arrival and for a small piece of candy after turndown service. Conrad New York doesn't do that. Nor do they give out the famous Conrad animal without asking. I'm grateful I could add to my collection, but a little embarrassed I had to ask at check out.
Conrad New York does an okay job of recognizing Gold and Diamond members, but the inflexibility around the breakfast offering - whereby you only get continental breakfast and cannot substitute or pay additional for an a la carte item - seems inconsistent with the Conrad brand's promise of "style, service, and connection."
I don't mean for it sound like those things greatly influenced my stay. In fact, I will continue to stay here in the future. But fixing those things would turn any future stay from great to superb.
- Also Known As:
- Conrad New York Hotel
- Conrad New York Hotel New York City
- Suites Nyc
- Official Description (provided by the hotel):
- Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel’s onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more less
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