We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing !!!” 5 of 5 stars
Review of YOTEL New York at Times Square West

Save Saved
You added YOTEL New York at Times Square West to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
YOTEL New York at Times Square West
4.0 of 5 Boutique Hotel   |   570 10th Ave, (West 42nd Street), New York City, NY 10036 (Hell's Kitchen)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Price
TripAdvisor 10%OFF
Ranked #106 of 452 hotels in New York City
GreenLeadersPlatinum level
Glasgow
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Amazing !!!”
5 of 5 stars Reviewed May 11, 2014

Such an amazing hotel, the staff are really helpful and friendly. We stayed here for St.Patrick's day and will definitely be booking up to stay here again. The rooms have more than enough space and the bathrooms are not opened up the way people say they are, we stayed in room 1030 and had a great view.

Room Tip: Wouldn't bother me what room I had as it's NYC you won't be in your room that often.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, May 13, 2014
Hello Glasgow_Gorbals!

Thank you for sharing your positive experience with us! We are so pleased to hear that you
enjoyed interacting with our crew members and enjoyed the view from your cabin. It is always a
pleasure to know that our guests are experiencing satisfaction at our hotel as intended by
all of us here at Yotel New York.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,921 people have reviewed this hotel

Traveler rating
    2,562
    1,741
    377
    143
    98
See reviews for
722
2160
298
529
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (989)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vienna, Virginia
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 10, 2014

After I booked the hotel, I realized that they had "cabins" and not rooms, but I needed something near the Javits Convention Center so I decided to suck it up. The room was clean and comfortable, the staff friendly and really enjoyed my stay. I would not recommend you bring a lot of bags, but for a short visit, this was a great value.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, May 13, 2014
Hello Madhawk!

Thank you for your review. We are thrilled that you noticed our cabins were clean to a super high standard. However, we’re so sorry you felt they were small. We try to be very upfront on our website with a complete description, photos, and the square footage. We included some space saving techniques that our guests typically enjoy as well. For example, our beds that transform into a sofa at the touch of a button, under-bed luggage storage, and a techno wall with flat screen TV. Further, all cabins have a floor-to-ceiling window for natural light that permeates throughout the cabin.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
1 review
5 of 5 stars Reviewed May 10, 2014

We stayed there for my Bday in November 2013. We booked the romm back in March 2013 through a third party website.

When we arrived there, they couyldn't find our reservation, for about 30 minutes we stayed at the front desk while they were looking for it. Turns out we were the first customers to arrive with a cancelled booking due to the 3rd party website's being Bankrupt. They actually didn't warn us, it was a prepaid reservation and they never sent the money to the Hotel.

However, the Staff was brilliant as they managed to give us the same rate we booked the room for 9 months prior.

We really appreciated it (and that's not a strong enough word) I wish I could go back again for my Birthday, as the Winter period is beautiful and this Hotel is just amazing.

Tiny ? Yes but so what ? we're in NYC, you'll be lucky to find such a nice hotel.

Room Tip: 23rd floor : Amazing views and quiet
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, May 13, 2014
Hello Anne-Rose R!

Thank you for taking the time to your experience with us! We are so happy to hear our crew members were able to resolve your booking concern and get you checked in as soon as they could. Weather is great now so you should come back :)
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelter Island, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 9, 2014

I stayed for 5 nights for a conference at the Javits Center. Aside from the location's convenience, and the Lavazza machine in the small kitchen on each floor, there is little to recommend. Very high tech looking, but the rooms are tiny, and poorly equipped. The bed has no box spring, just a mattress that was not very comfortable. There was no box of tissues, no radio, no door to the bathroom, no closet, no place to sit except for the little desk chair, and the bed which becomes a couch if you retract it. There is no bar soap, only liquid soap in the shower and for the sink. I asked if there were any bar soap at the desk, and was told I could buy some at CVS across the street. By the way, the room rate, including all the taxes was $300 a night. The continental breakfast was muffins and coffee. If I wanted juice, that was an extra $4, Yogurt and a fruit cup were similarly priced. The orange was $1. There is little staff to help. One checks in oneself at a computer terminal in the lobby, although there are some staff to assist. One day of the five, my room wasn't made up. There is free Wi-Fi and free computer terminals in the lobby for guests although it appeared that non-guests were using them as well. The location is quite far from anything. The nearest subway is 2 long blocks away. If you are interested in attending the theater, it is fairly convenient to the theater district. Everything else is a long walk or commute. I know this is NYC but given that, I think the room price was well above what it was worth.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, May 10, 2014
Hello William P!

Thank you for sharing your review with us! We are glad to hear location and convenience were to your liking, however, We are sorry that you did not enjoy the bed. Our mattresses are handmade with coconut husk and lambswool; not your typical mattress. We chose them for a number of reasons, organic and high-quality being two. Some guests absolutely love them (, however, others, such as yourself, find them uncomfortable. We are in the process of testing additional options and do hope you’ll be back once these are finalized! Due to our dedication to sustainability our Get Up/ Get Down signature washes are offered in a pump, rather than a bar soap with a wrapper. Hopefully you liked the scent! They’ve been created with specific ingredients for the time of day. “Get Up” is infused with Sage and Eucalyptus.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.
Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 9, 2014

I'll write the bad first:

The emergency: The 4th day we were there at 6 in the morning the emergency alarm went off. We were not informed what was going on. I tried to call the front desk 3 times with no answer. We were staying on the 24th floor. After jumping out of bed panicked about what to do, I hurried my friends to grab what they could and leave the hotel using the stairs. Once we reached the stairs there was a message that said this is an emergency, please evacuate. Well, we tried but the stairs were at a stand-still. So here I am thinking that we're doomed if the building falls over or that there's a fire in the stairwell, wondering if I should call my family... After a long wait, it was declared a "non-emergency" which was wonderful. However, it makes me question their emergency policy. We only made it to the 17th floor. If anything serious was happening we probably wouldn't have made it out and we wouldn't have known what was happening. It was horrible and unsettling. The second part is that after the non-emergency, the water in the hotel turned off. 2 of us were able to take a shower fine, but the the 3rd got no water at all. It was off for 3 hours. Luckily the front desk extended our check out time which was great, but once the water turned on it was brown and muddy, then milky white. Gross!

Small: I went with 3 adults over 20 and we stayed in the overhead bunk room. I knew it was small, but this room was really tiny. We had way too many bags for the space. The bathroom is only separated from the room by a curtain, so if you're shy about using the bathroom I would suggest going to the main floor restaurant bathroom.

Dirty: After a 13 hour train trip and long walk in the snow to get to Yotel, we got to our room and it was trashed. I mean beer bottles, tampons, pizza boxes, you name it. The good part is that we were immediately redirected to another room on a higher floor that was clean. Each floor has it's own little kitchen. Someone spilled coffee all over the floor (and the room is small) so you could barely get across the floor. The spill was still there the next day.

Room service: Our sheets were not washed or changed. They just made the bed. I know because there was a dirty spot that was still there after room service had been there. Also, my sister-in-law lost an iPhone charging cord that she definitely came here with. You can't always blame room service, but we searched high and low for that thing and it was not there.

The Good:

Location: It was close to everything! Loved it!

Atmosphere: Besides the emergency, the atmosphere of Yotel is great. We loved coming back to the hotel at night and seeing the purple glow.

Restaurant: We ate at the restaurant the first night. Very fancy, but the prices were good! I thought the food was good, but my guests thought everything was spicy. The waiter was nice and spoke in Spanish with them.

Overall, I still have to rate it a 4 because it did not look like a dump, despite everything that happened while we were there. The value was great.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, May 10, 2014
Hello EmilyHHI!

Thank you for taking the time to share your review with us! We are sorry to hear about your disappointment during the January fire alarm. The alarm was trigger due to the extreme freezing weather conditions that caused the frozen pipes. We are glad to hear you still like the overall feeling of the property.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.
Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lunenburg, Canada
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 8, 2014

This was an experience rather than just a hotel stay. The location is a bit sketchy, west of Times Square, but beyond that, it was absolutely amazing. The rooms are moulded pods with automated beds, the coolest showers and everything beautifully planned. I just loved it -- such a great change from ordinary hotel rooms! The bed was really a futon, so it loses a star for that. Brilliant concierge service.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, May 9, 2014
Hello CanadianMezzo!

Thank you for sharing your positive experience with us! It is always a pleasure to know that our guests are experiencing satisfaction at our hotel.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 8, 2014

I have stayed at the Yotel for the last 4 times I have been to NY for the NYNow trade show. The beds are very comfortable as are the pillows. Pack light as there really is not a lot of extra space for big suitcases. However, you do have plenty of daylight in the bathroom when you want to put on your makeup. It really is more for a couple than 2 friends sharing a room situation as there is not a lot of privacy nor is there any place else to sit and be comfortable other than the retracting bed.
The galleys are great to store your left overs etc or as in my case lunch to take to the show and to get a cup of coffee in the am.
If you are doing a show at the Javits it is very convenient and quiet place to stay, which for me is huge.
The outdoor areas for breakfast and in the evening for a drink are very nice.
The guys downstairs in the entry are great about everything from getting you a cab to helping you navigate the system.

Room Tip: ask for a corner, nearer the galley.
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, May 9, 2014
Hello pariscarson1995!

Thank you for sharing your review with us! We are thrilled to hear this is the fourth time staying at Yotel New York, we appreciate your loyalty and support.
We can’t wait to welcome you for your fifth visit! Please reach out to us prior to your return at reservations@yotelnewyork.com for any assistance.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to YOTEL New York at Times Square West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about YOTEL New York at Times Square West

Address: 570 10th Ave, (West 42nd Street), New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan , Midtown , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#2 Green Hotel in New York City
#22 Best Value Hotel in New York City
#71 Family Hotel in New York City
#73 Luxury Hotel in New York City
#78 Romantic Hotel in New York City
#100 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — YOTEL New York at Times Square West 4*
Official Description (provided by the hotel):
YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 669 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, FOUR, you will find Mission Control, a futuristic, fully equipped concierge desk for one stop service 24/7. Also on FOUR is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a state-of-the-art gym, a flexible studio and boardroom for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. YOTEL serves a complimentary breakfast including coffee, tea, and assorted muffins and whole fruit. Guests can also enjoy complimentary hot beverages on each floor, as well as free Wi-Fi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Tingo, getaroom.com, Priceline, BookingOdigeoWL, Travelocity and Venere so you can book your YOTEL New York at Times Square West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Yotel New York At Times Square West Hotel New York City

Owners: What's your side of the story?

If you own or manage YOTEL New York at Times Square West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.