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“Room exactly as we expected” 4 of 5 stars
Review of YOTEL New York at Times Square West

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YOTEL New York at Times Square West
4.0 of 5 Boutique Hotel   |   570 10th Ave, (West 42nd Street), New York City, NY 10036 (Hell's Kitchen)   |  
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Ranked #117 of 458 Hotels in New York City
GreenLeadersPlatinum level
Hamilton, Bermuda
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Room exactly as we expected”
4 of 5 stars Reviewed July 2, 2013

Rooms exactly as we expected. Clean, secure, comfortable and small. It's about 10mins to 15 mins walk to time square. Tasty, reasonably priced, small restaurants nearby, we ate in two, ajisai Japanese and a Mexican place.

Unfortunately we couldn't get to have a drink on the roof top bar because on all of the three nights we stayed there were private functions. Also weirdly the toilets in the public areas were messy and needed a clean.

Food tasty and reasonable in restaurant.

Room Tip: Go high for an interesting view
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YOTEL_New_York, Guest Relations Manager at YOTEL New York at Times Square West, responded to this review, July 9, 2013
Hi Va112345, thank you for your review! We’re so happy to hear our cabins were exactly as expected! We try so hard to ensure that we’re straightforward about our concept, cabin and amenities. And with such a cool concept, who wouldn’t be. Lol. As you mentioned so perfectly, our cabins are clean, secure, comfortable and yes, small too, but they are so efficient that most don’t even notice. Japanese and Mexican, yum! It definitely sounds like you got a taste of Hell’s Kitchen. There are so many amazing restaurants in this area, with more springing up every day. We’re so sorry, however, that you weren’t able to experience the Terrace bar. Thanks so much for noting the public restrooms; we’ll absolutely be sure to discuss with the team there. Thanks again Va112345! We hope to see you back soon. Please don’t hesitate to reach out to us directly at reservations@yotelnewyork.com if we can ever assist in the future!
-Gina, Guest Services Manager
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5,483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,097)
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English first
Racine, Wisconsin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 2, 2013

We had a great stay at the Yotel. Loved the room with a view. It was a great place to crash at the end of a day of sight seeing in NYC. Great staff. Lame breakfast, but there is a cvs and a grocery store on the same block. We loved being in the Hell's Kitchen neighborhood. Lots of restaurants, close to the water, and out of the craziness of time square. Very close to bus and subway stop as well. Plus close to several for broadway theaters.

Room Tip: We had a corner room and loved it. Not sure how big the other rooms are.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed July 2, 2013 via mobile

Love the hotel. Great location, prices, food and ambiance - but the WiFi is so terrible. Guest services said there was nothing wrong with the WiFi but max speed is 0.4mbs with a ping of 3000. Ridiculous for being in NY, had better speed in rural Barcelona. Fix the WiFi and I will come back

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
YOTEL_New_York, Director of Sales at YOTEL New York at Times Square West, responded to this review, July 9, 2013
Oh boy! Jbusyy – Quick WIFI is very important to us and I apologize that this affected your stay. I travel for business frequently and get very frustrated when I have poor WIFI. Would you mind emailing me, cari@yotelnewyork.com, with your stay date so I can see if there were any recorded WIFI issues when you were with us? We typically hear only compliments regarding our WIFI speed, so want to get on this asap. Thanks Jbusyy! And please, come back…let’s try again, super-speed style!
-Cari, Director of Sales
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Venice, Italy
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed July 2, 2013

Very good hotel, perfect for young couples. All rooms and spaces are modern in design and very clean. The 'cabin' is not so big but it has all that you need.
The location is about 10 minutes from Times Square and subway, excellent position because is not in chaotic centre but near from Times Square and Midtown attractions.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marseille, France
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 2, 2013 via mobile

Everything was good : crew, canbins, lunches and breakfast but we can t sleep well... Too noisy. We won t go back again in theYotel. The emplacement is perfect near times square. Personnel was available and smilly. We took a cabin with terrace and hottub in 8th floor. Never do that !!! There are a lot of party in this level and we could not sleep well because of noise until 5am

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YOTEL_New_York, Manager at YOTEL New York at Times Square West, responded to this review, July 23, 2013
Hi laurent p, thank you for taking the time to write a review. We’re so sorry that you were disturbed by noise during your stay. We have all types of guests, and usually they are respectful of others’ desire for peace and quiet. Unfortunately this sounds like it wasn’t the case. However, my security team does conduct nightly sweeps of each cabin floor. So sorry we didn’t get to you in time though. We sincerely hope that you will give us another chance to show you that we can meet your needs, and exceed your expectations! If you’ll consider, please reach out to us directly at reservations@yotelnewyork.com. Thanks again laurent p.
-Tony, Director of Security
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Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 1, 2013

This place really appealed to me- modern and clean; really enjoyed the room with adjustable bed. We were in the smallest "cabin" with one queen bed; it was comfortable for a couple that was getting along :-). I would have given it five stars except for- the elevators during breakfast. I waited, with others, 10-15 minutes for an elevator, and then when one arrived, it was already packed with other disgruntled guests. I gave up on the elevator , and went to the galley that I had checked out the night before- it had a great coffee machine, ice, and vending. Unfortunately the room had been trashed since I had seen it last- the floor was flooded with coffee, and the machine was not usable. When we checked out (elevator now working fine), I was intrigued and impressed with the computerized robotic system for storing luggage, and we placed our belongings in a bin to be retrieved later by scanning our bar code receipt. Unfortunately when we returned, the system was broken, and we had to wait for an "engineer" to be called. The so-called "engineer" got up on a ladder and manually retrieved our luggage from the locker. Hmmm... I deducted two stars for the hassle factor of the elevators and luggage storage system. Since we got a good rate on hotwire, I was satisfied, but if I had paid full price I would have been outraged.

Green Features: Extremely green! AC was good once I figured it out.
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YOTEL_New_York, Guest Relations Manager at YOTEL New York at Times Square West, responded to this review, July 12, 2013
Hi uuperiwinkle, we understand the 2 star deduct… but we don’t like it. Lol. Thank you for your review! Our guest feedback is so helpful for us, and makes us better every day! We're happy to hear that you enjoyed the cabin features, and our overall design. In regards to cabin size, very nicely put. We do have Cabins with an Overhead Bunk though when you need to exile that certain someone. Lol. We’re so sorry though for the hassles you experienced! We are working diligently to get our elevators back to 100%; we thank you and all of our guests for their patience. Apologies for Yobot acting up as well. He is back to his best behavior though! Thank you again uuperiwinkle, we love your style and hope you’ll give us another shot. For discounts, please feel free to checkout of ‘DEALS’ page on our website, or email us directly at reservations@yotelnewyork.com.
-Gina, Guest Services Manager
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Watertown, Massachusetts, United States
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 1, 2013

We came in to NYC for two nights, to see a show. There were a number of issues--didn't have our reservation, then didn't have enough help at the desk, so had to wait a long time, then the room they gave us was being painted, which they didn't know. And they didn't have another room! When we were leaving, there was a problem with the elevators, and had to walk down 26 floors with luggage...

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YOTEL_New_York, Manager at YOTEL New York at Times Square West, responded to this review, July 10, 2013
Hi dbates509, thank you for your recent stay with us and taking the time to give us your feedback. We strive to create positive experiences for all of our guests, all of the time. Therefore, we’re so sorry to hear it wasn’t the case this time around. Our self-service kiosks are an efficient alternative to a traditional front desk, and will check you in with information such as name, confirmation number or the credit card used to make the booking. For any difficulties, we always have a Crew member available 24/7. Our apologies though that you caught us at a busy time. 26 floors?! You must be in serious shape! We’re so sorry dbates509. We are working hard to get our elevators back to 100%. We’re confident that this will happen soon as our Engineering team is working diligently. However, again, apologies you were inconvenienced. We sure hope to have you back soon and make your next stay a truly memorable one…. in a very good way, of course. Please be sure to reach out to our Guest Services Manager, Gina, at gina@yotelnewyork.com before your next visit to NYC so we can personally assist you. Thank you again dbates509!
–Jennifer, Cabin Crew Manager
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Additional Information about YOTEL New York at Times Square West

Address: 570 10th Ave, (West 42nd Street), New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in New York City
#22 Best Value Hotel in New York City
#80 Luxury Hotel in New York City
#83 Romantic Hotel in New York City
#87 Family Hotel in New York City
#102 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — YOTEL New York at Times Square West 4*
Number of rooms: 669
Official Description (provided by the hotel):
YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 669 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, FOUR, you will find Mission Control, a futuristic, fully equipped concierge desk for one stop service 24/7. Also on FOUR is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a state-of-the-art gym, a flexible studio and boardroom for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. YOTEL serves a complimentary breakfast including coffee, tea, and assorted muffins and whole fruit. Guests can also enjoy complimentary hot beverages on each floor, as well as free Wi-Fi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more   less 
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Also Known As:
Yotel New York At Times Square West Hotel New York City

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