After reading the outstanding reviews of this hotel I had high expectations. I can honestly say that the FFI-Chelsea exceeded all expectations on every level (quality, value and especially customer service). We have stayed in many NYC hotels with varying star levels and tripadvisor ratings but none better than the FFI-Chelsea. As noted in previous reviews the customer servce is excellent. Every employee (too many to mention each by name), from those we spoke with by phone prior to our visit to those with whom we interracted during our stay, were both professional and personable. They made us feel right at home. Special recognition should go to Katie C who upon learning that we were there to celebrate our daughter's birthday went above and beyond with an upgraded room (great view of ESB) and a bday surprise. The rooms are large by NYC standards, well appointed and very clean. The free wifi and beakfast add to the already outstanding value. The location is convenient - near subway, restaurants and out of the craziness of Time Square. The FFI-Chelsea will definitely be at the top of our list for future visits to NYC. The only word of warning has nothing to do with the hotel itself but is worth mentioning. They were working on the street in front of the hotel. It did not take away from our positive experience but we did awaken to the sound of a jackhammer each morning. I'm not sure how long this will be an issue but you might want to ask if it matters to you.
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- Also Known As:
- Fairfield Inn And Suites New York Manhattan/Chelsea
- Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City