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“Great stay!” 5 of 5 stars
Review of Fairfield Inn & Suites New York Manhattan/Chelsea

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Fairfield Inn & Suites New York Manhattan/Chelsea
3.0 of 5 Hotel   |   116 West 28th Street, New York City, NY 10001   |  
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Ranked #150 of 454 Hotels in New York City
Brisbane
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Great stay!”
5 of 5 stars Reviewed March 18, 2013

I loved everything at Fairfield Hotel. It's in a good location, close to the subway and within a walking distance to the most important places in the city. Really comfortable and clean room, very friendly and helpful staff, excellent breakfast (continental style). I'd stay there again and totally recommend it! It was a great stay!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, March 19, 2013
Hello Patricia,

Thank you for a great review! I am thrilled to hear that you loved our hotel and had a fantastic stay! You are absolutely right, our hotel is in a great location and makes for a perfect base to explore everything New York has to offer. I am also pleased to hear that you found the staff to be friendly and helpful. I have shared your comments with them as it is reviews like yours that keep them energized and motivated. I am glad that you will stay with us again and we look forward to having you as our guests in the near future!

Warm Regards,

Robert Brashler
General Manager
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422 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Helsinki, Finland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 8, 2013

Nice hotel near Macy's and flatiron building. Room was very clean, huge comfortable bed and big bathroom. Staff was helpful and nice. We can recommed this hotel and we will come back!
Hyvä ja edullinen hotelli, huone oli siisti ja sänky oli erinomainen, hotelli tarjosi myös aamiaisen mikä oli ihan ok. Hotellilta on lyhyt kävelymatka Macylle, Empire state building ja Flatiron buildingille, metropysäkki löytyi myös ihan nurkan takaata.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, March 11, 2013
Hello Niithai,

Thank you for a great review! I am pleased to hear that you had a terrific stay with us, and have shared your comments with the staff. You are absolutely right, our beds are extremely comfortable and make for a great night's rest after a busy day in the city. I hope you had a safe trip back home, and we look forward to welcoming you back upon your next trip to New York City!

Warm Regards,

Robert Brashler
General Manager
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Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed March 8, 2013

We had a great time exploring the city. The staff at this hotel was always helpful and went out of their way to take care of us with a late check out and hours to wait until our train left. The rooms were small but clean and perfectly fine. Breakfast was cheerful and plentiful. We would stay here again! Very conveniently located and lots to do within walking distance.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, March 11, 2013
Hello Astrogirl,

Thank you for a great review! I am pleased to hear that you had a great stay with us and that the staff went out of their way to take care of you. I have shared your comments with them, as it is reviews like yours that keep them energized and motivated. I am glad you had a nice time in the city, and we do hope to welcome you back to our hotel upon your next trip to New York!

Warm Regards,

Robert Brashler
General Manager
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Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 4, 2013

I have stayed at this Marriott property multiple times and enjoyed all visits prior to my most recent trip. I stay here due to the amazing proximity for work and really love the location, it's short walk to the subway and other things.

But this was an overall subpar visit for two reasons. The first? I arrived from the West coast via a red-eye flight around 11 a.m. on a Sunday morning and was told my room wasn't ready. That was totally cool, as check-in isn't until 3 p.m. However, the woman at the front desk told me she would give me the first open room that became available. I told her I would sit in the small waiting area not 15 feet away from her in her eye line to make sure she remembered I was there and ready. More than two hours later, at least one other person checked in successfully and it was only when I went up and asked if a room was available did she say "yes," which made me irate because she knew I had traveled without sleep to NYC.

Second? I woke up Monday morning and prepared to depart. As I was gathering my belongings on the bed, I noticed an array of blood stains all over the white comforter. Absolutely disgusting. I took multiple pictures of the inexcusably laid comforter and delivered my complaint to the desk upon check-out.

As a Marriott Rewards and "Friends & Family" member who has numerous business associates inside the Marriott Worldwide walls, I was appalled to only receive $20 off my stay having spent thousands of dollars at various Marriott establishments nationwide.

This whole experience has made second-guess staying at this property in the future after enjoying every other prior visit. Very disappointed.

Room Tip: Rooms are great and are a perfect size for singles/couples. Ask for a higher room to avoid any possi...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, March 6, 2013
Hello Jpjpstar,

Thank you for your review. I am sorry to hear that your stay with us was less than satisfactory. I have shared your comments with the Housekeeping department. Our Executive Housekeeper has personally corrected the issue and extends her profuse apologies for the oversight. I can assure you that this was an exception, and is certaily not the standard for our hotel. I do hope that your experience here will not affect your overall impression of the Marriott brand, and hope that you will consider one of our other hotels in the Marriott family for your next visit to New York.

Warm Regards,

Robert Brashler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2013 via mobile

I just stayed there for a quick work trip and found it very clean, comfy and modern. Great staff as well- they are very nice and helpful! The welcome bags with water and cookies are a nice touch! Would look to stay here in the future,

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, March 4, 2013
Hello Bus Traveler,

Thank you for your review, I am glad to hear that you had a great stay at our hotel--albeit a quick one. I am pleased to hear that the staff provided top notch service and I have shared your comments with them. I hope you had a safe trip back home, and we look forward to welcoming you back to our hotel in the near future!

Warm Regards,

Robert Brashler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bodrum
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 28, 2013

The hotel pictures are misleading, therefore you should keep your expactation low. Hotel rooms are very clean, I can't tell the same thing for public areas. Breakfast area was in mess for the most of the time. None of our special requests (such as bed type, high floor preferance, close rooms) were taken care of. Rooms are very small, no space to place the luggage, if you travel two, forget about second luggage. Small wardrobe, no shelf on the bathroom.
However for a city like NY, you shouldn't expect more on this price level, I think this sub-brands do not promise more than this. Just good to know what to expact in advance. One more thing regarding payment; Although every room either guaranteed or paid on arrival with their individual credit card, my credit card (as I made the reservations at the first stage) was charged for the first night fee, which is non-sense, I had to find it out on my return through my bank statement. I had to call the hotel and sort it out. They were kind and quick on the phone though. Staff is professional in general.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, March 1, 2013
Hello Tekinoz,

Thank you for submitting a review, I always enjoy receiving guest feedback. I am sorry to hear you found our hotel to be only average. I can assure you that the pictures we have online are indicative of our guest rooms, and have not been doctored or retouched in any way. I am pleased to hear that your room was exceptionally clean and have shared your comments with the Housekeeping staff. I am also sorry for the difficulty you had with your credit card, however, when you book an advance purchase rate, it does require payment at the time of booking. Normally the method of payment cannot be switched, but I am pleased to hear that the Front Desk staff was able to accomodate you and rectify the situation. I do hope that you had a safe trip back home, and hope that you will consider staying with us again, or with one of our other hotels in the Marriott family for your next visit to New York.

Warm Regards,

Robert Brashler
General Manager
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Detroit, Michigan
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 27, 2013

Wife said find me a place near the Empire state building that is safe with free breakfast! First trip for our family of 6 to NYC! I went to trip advisor and saw that this location was a few blocks from Empire state building and seemed nice. The picture of the facade appealed to her so we booked! We were very suprised with the room in comparison with some of the competitors we looked at. We had 2 bathrooms and 2 separate rooms with a sliding door which was excellent way to have kids sleep while parents wound down. View on 18th floor south was very intersting. The breakfast area was congested and the hotel staff had a hard time keeping up with the crowds. Parking was free out front on weekend night which was pleasure since parking structure for hotel was a few blocks away. To our surprise in the morning we thought our car was gone for sure when we went outside and in all directions we see plants. Eventually walked into the street and saw our car amongst the rain forest that had appeared over night. Turns out this was the florist/garden district. Very nice people helped me load the car since they needed the room to help unload more flowers.

Room Tip: Choose a higher floor to help get a view of the skyline. South side rooms faced Freedom tower.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, February 28, 2013
Hello Joe,

Thank you for such a great review! I am thrilled to hear that you had a lovely stay with us and enjoyed your first trip to Manhattan. New York City is an amazing place, and our hotel is situated right in the flower district which makes it an ideal base for exploring the city. Our suites are a fantastic choice for families traveling together, and I am glad that you were able to take advantage of it. I hope that you had a safe trip back home, and we would love to have you as our guests again on your next trip to New York!

Warm Regards,

Robert Brashler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 West 28th Street, New York City, NY 10001
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#134 Romantic Hotel in New York City
#149 Business Hotel in New York City
#149 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Chelsea 3*
Number of rooms: 110
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn And Suites New York Manhattan/Chelsea

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