We decided to cancel our trip to Boston and wanted to extend our 7 night stay at Hyatt an extra 3 nights. When we approached reception one staff member told gave us quote for the additional nights. The next morning the manager would not honour the same rate so we changed hotels. What annoyed us was not the hotel rate issue it was the arrogance and unfriendliness of the hotel manager and staff member. We will not stay here next time we visit nyc.
- Official Description (provided by the hotel):
- Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Midtown West 31st Street Hotel New York City