We spent three nights at the Hyatt recently. The service we experienced was outstanding!! Sang Choi made certain that everything we needed was provided from a room check in that has been delayed, to calling to see if we could walk in a restaurant before our play, to arranging tickets for the 9/11 memorial and the Empire State Building to arranging for private cars for our transportation. He was always professional in what he did but with a great deal of warmth and friendliness that made us feel welcomed. I have been in hotels where all was done that we needed but never with the kindness that Sang showed. He showed genuine interest in what we needed and were doing. The hotel is newly renovated and beautiful. The location was good for us as we were in town for a basketball game at Madison Square Garden. It was an easy walk to Time Square and shopping on Fifth Avenue. Macy's was two blocks away. The Food service staff was also excellent. There is a comfortable seating area around the bar and they are always there, attentive to what you might need. We enjoyed great sandwiches in the bar before we grabbed our cab to the airport.
- Official Description (provided by the hotel):
- Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more less
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- Also Known As:
- Holiday Inn Midtown West 31st Street Hotel New York City