I am a frequent traveler and have never been so offended by the hotel staff as in this hotel. First the hotel is rather small with very small room that I would call cheap Euro chic--and that is the high spot. On my second day at the hotel I came back from work to find a letter stating that they had evidence that I was violating their non-smoking policy and that they were charging my credit card $250 for the violation. I immediately went to the front desk demanding their evidence. They had none. Later in the evening as I was relaxing and a loud rapping was at my door. It was security asking me if I was smoking in my room. I am making a formal complaint the Hyatt chain about this unprofessional, accusatory behavior of their staff.
And as to security, on each evening you can walk in the front door, into the lobby and into the elevators with no checkpoint or challenge from security. Poor security practices.
Will never stay here again and suggest no one else stay here either
- Official Description (provided by the hotel):
- Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more less
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- Also Known As:
- Holiday Inn Midtown West 31st Street Hotel New York City