I checked into this former Holiday Inn last weekend. As a loyal Hyatt customer, i was looking forward to a new property. Upon arriving at the hotel, i could tell that it was not 'new'.
At check in, there were guests 'complaining'. Never a good sign.
The check in process was good, the staff was very friendly and accommodating.
I got into the elevator, and noticed that the 'new' elevator was scratched severely on all the walls. portions of the metal wall coverings were torn and pulled/ripped. Really? What a first impression. (pic attached) Awful elevator for a new hyatt hotel.
I got to my room, which was absolutely the smallest i have ever had at a Hyatt Hotel. VERY SMALL. It reminds me of the old joke ' you can sit on the bed and change the TV channel, open the window, and flush the toilet' without moving. Nice design features, innovative decor, fresh and contemporary. Nonetheless, small ..... and noisy. No real desk to work at, not a hotel for the businessman!
The main bulb over the lavatory in the bathroom was burned out. Bummer. Brand new hotel, weeks old?
I tried to use the internet, but could not connect. Tried to call the internet company, but the phone didn't get an outside line. Use my cell. Tried to call the front desk, and the phone system asked for 'my pin number'. Really? Got up...and went downstairs. I explained the problem with the internet, and was given a code to use. It was clear that this was not the first time they had a guest with this problem.
Worked for a bit, then decided to order room service. Again, the phone didn't work. Said that extension didn't exist. Aggravated, I went down to order in person. My order arrived in a timely fashion, and was great. My room service waiter was the best thing about this hotel. ORAN was wonderful! Great personality, great service. He also delivered my Diamond Amenity. Great guy.
As i was working, i looked closely at the phone. The cradle was filled with 'scum' and hair. REALLY DIRTY and gross. I have attached a pic. That made me question the cleanliness of the rest of the room. I used the slippers provided, and understood why they were there!
The floor was noisy, as i could hear doors opening...and my neighbors through the night.
The hotel is NOT your average hyatt. It appears to me that the hotel was NOT ready to open, but was pushed to do so. Service is very spotty. Remodel has rough edges. Heard lots of complaints while i was in the small lobby. There was work that needed to be done here, before the hotel opened...and it didn't happen!
Both this property and the new times square property left me wanting to stay in other hotels. They both let me down. This property would be more accurate as a Hyatt Place, but the rooms are way to small for that lower end concept. This is NOT your average Hyatt in any way!d
I was very disappointed in this hotel, and would likely never return.
- Official Description (provided by the hotel):
- Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Midtown West 31st Street Hotel New York City