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“Perfect!” 4 of 5 stars
Review of Hyatt Herald Square New York

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Hyatt Herald Square New York
3.0 of 5 Hotel   |   30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street) (Manhattan)   |  
Hotel amenities
Macclesfield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Perfect!”
4 of 5 stars Reviewed May 30, 2014

Just returned from a four night stay at the Holiday Inn. Hotel was perfect in all respects - very clean, comfy beds and great facilities in the room (fridge, iron, microwave, hairdryer). The room was smallish but perfectly formed and was just what we needed. We had two queen beds for myself and two daughters which was perfectly adequate. The staff were all very pleasant, accommodating and helpful. Even before travelling to NY the hotel answered my emails promptly and were very courteous. Had a few nightcaps in the roof top bar which was the icing on the cake for my daughters birthday. Amazing views! Best of all is the hotel's location - perfect! Broadway one way and 5th Avenue the other with Macy's, the subway, Empire State Building just minutes away. For such a central location, the street was quiet and we hardly heard any noise. Would definitely (and hope to) return!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Hyatt Herald Square New York, responded to this review, June 6, 2014
Dear DrDonnaLou,

Thanks so much for your review on our property. We appreciate the kind words.
We hope to host you again here in the "Big Apple".
Have a great day.

Joesph Mojica
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Boston
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 24, 2014

Stayed with my sister for our annual Spring trip. Location convenient to bus stop area near Javits Center. Hotel appears to have been newly renovated and was very clean. Check-in was fast and easy, they let us into room early which was great. Front desk personnel pleasant and professional. Best thing about this hotel is it has 2 QUEEN beds ( my other sister was unable to come ) but it would have been a comfortable sleeping for even 4 people. The beds were very comfortable and there was a choice of hard/soft pillows. It's on a side street so there was NO street noise and I had a good nights sleep . Some noise from adjoining rooms in the morning ( conversation/TV ), but not at night, seemed like a nice group of guests. Room wasn't overly large but great view of the ESB ! Internet access worked perfectly. Nice hot water in shower . Only a small closet space with a safe inside and our room had a mini-fridge. There is no complimentary breakfast at this hotel , which I missed, but we ended up going to Sarabeth's twice ( TriBeCa and Central Park locations ) so not a real hardship ! There is an on - site restaurant and you can get breakfast included in your room rate but we did not eat there so I cannot comment . We went up to the roof-top bar to "check it out", view was actually pretty good ! It looked like a good place to go if you were staying at the hotel and wanted a drink without the bother of heading out. Seating looked cozy and they were playing some background music. Don't know the drink prices - we went over to 230 Fifth for the rooftop bar experience . Checkout was easy and accurate; they held our bags on the last day until it was time to head for the bus. I am disappointed that I didn't re-check room rate until the day before we left, it had gone down by about $75 for the two nights but they would not let me re-negotiate the price. Lesson learned , next time I will check at least 48 hours before check-in so I can re-book ! I would stay at this hotel again and would recommend it.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Hyatt Herald Square New York, responded to this review, June 6, 2014
Dear NYCshoppinggal,

Wow! What an amazing review. Thank you so much for your review.
I agree with you that our beds are very comfortable. I also love the pillow choices.
I will share your kind words about the front desk team with my staff, as I know they appreciate hearing from our guests.

Thanks again, and please come back and visit us the next time you are in the "Big Apple".

Sincerely,
Josheph Mojica
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 23, 2014

Staying at the Holiday Inn was very enjoyable. Their rooms are a bit small but you usually don't spend much time there. You have a cupboard and a couple of big drawers that give you enough space to put your clothes away. Our room had a king bed, a big TV and a modern bathroom. The A/C is working fine but probably is a bit loud. Even if you open the window you don't hear much of the usual Manhattan noise as the hotel is close to the corner on Broadway where you don't have too much traffic.
The hotel is close to the next Subway / Bus stop and you have a few of the popular shopping places (Macy's, GAP, Footlocker, Levi's, Victorias Secret, Uniqlo) in walking distance (go to Herald Square on 34th Street).
During our stay, our key cards have not been working (twice) and we had to ask for fresh towels (twice) but the staff was friendly and helpful. The free WiFi was working fine but we had to log in (enter password) every time we got back to the hotel.
The hotel has a restaurant but we never tried it. They also have a roof top bar that opens at 5 pm. You have a pretty amazing view up there and you can either sit at the bar or in lounges (very pretty). Still, they have room for improvement as for what they offer is not that much and the barkeeper is a bit slow (he also had to read from the recipe to mix our drinks).

Room Tip: Our room was facing 31st Street and was just fine. They also have rooms facing the back which a prob...
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Hyatt Herald Square New York, responded to this review, June 6, 2014
Dear Nisli,
Thanks so much for your review. We do appreciate everyone of our guests.
We hope to be your host again the next time you are here in NYC.

Sincerely,
Joseph Mojica,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 19, 2014

Nice new city hotel. Very clean. Rather small rooms, but it is all right for a short stay and is common for Manhatten. Great location. Close to broadway, time square and 34 "shopping street". Definitely very good value for money. Stayed just for one night and if in NYC will book again.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Hyatt Herald Square New York, responded to this review, June 12, 2014
Dear Ella150,

Thank you for your review! We are pleased that you were able to enjoy the terrific location.
I hope you come back to visit us soon.

Sincerely,
Joseph Mojica
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VALDOSTA, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2014

This is a wonderful hidden property on 31st street about 20 blocks from Broadway and Times Square, two blocks from Madison Square Garden. Each floor has 4 guest rooms. Our room in 903 has two double beds, a flat screen TV, refrigerator, and coffee maker. The bathroom was lovely with a modern sink and glass shower. Joe at the front desk was very accommodating and kind. I will definitely chose this hotel for my next stay in Manhattan.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Hyatt Herald Square New York, responded to this review, June 6, 2014
Dear Taryn H,

Thanks so much for the review you wrote about our hotel. Joe is a great asset to our hotel, and I will make sure to show him your kind words.

Thanks again, and we hope to be your hosts again here in NYC.

Sincerely,
Joseph Mojica
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Joseph, Missouri
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2014

Joe at the front desk was wonderful! It was my sister & I's first trip to the Big Apple and he offered great advice on eateries, sites to see and directions there! Beds were very comfortable and rooms were clean.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exton, Pennsylvania
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 4, 2014

A fantastic location, within walking distance of Penn Station where we came in by Amtrak. Courteous and available staff, flexible and helpful.
Ok, the room was small. If you are looking for a room to lounge around all day, this is not the place for that. But, if you are coming to New York to see the sites and you're looking for a nice place to spend nights, then this is just fine. The room was small, but very nicely done. Clean, efficient, nicely appointed. Bathroom was outstanding. Big comfortable bed. We got a very good price on Expedia.
After we checked out the staff allowed up to keep our luggage there while we went on a tour; that was a very helpful thing!
Thumbs up!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Herald Square New York

Address: 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hyatt Herald Square New York 3*
Number of rooms: 122
Official Description (provided by the hotel):
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City

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