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“Tiny rooms and heater was so loud we could not sleep” 2 of 5 stars
Review of Row NYC Hotel

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Row NYC Hotel
4.0 of 5 Hotel   |   700 8th Avenue, New York City, NY 10036 (Manhattan)   |  
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Ranked #242 of 459 Hotels in New York City
Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Tiny rooms and heater was so loud we could not sleep”
2 of 5 stars Reviewed today NEW via mobile

The Tiny, tiny rooms were acceptable and the location was very good. However the noise of the heaters kept us awake all night. Eight nights of sleeplessness was too much. A family of two adults and two teenagers in minute room was ok as we were rarely in the room but it would have been nice to be able to sleep.

Stayed December 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,203 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We made a quick overnight to NYC to see my son's acapella group open for the Rockettes at Radio City Music Hall. We took the train into the city and wanted to be close to Time Square. Expecting to spend a small fortune I was overjoyed when I found ROW NYC online. The reviews were great so we took a chance. EXCELLENT HOTEL, clean, efficient use of space, comfortable beds, quiet, safe location and the staff was friendly and helpful...morning coffee was delicious...and the price was unbeatable...within walking distance to everywhere we wanted to go. I would highly recommend ROW NYC for a quick visit or an extended stay in NYC...Will definitely return. Thanks.

Room Tip: We were on the 9th floor...quiet and sunny.
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosford, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I just stayed here for 3 nights and found it nice but a but cold of personality very distant employees, breakfast food was a bit expensive also, double bed was more like a king single, but was extreme convenient to most things

  • Stayed December 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottinghamshire
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for five nights. I can honestly say I have never stayed in a worse hotel room. It was incredibly small (not unusual for NY), so hot we had to keep the window open all night and next to the lift which was really noisy. The shower had peeling plaster due to a fault, the bathroom was tiny. Rest of hotel is fine but if you want to sleep in the city that never does...avoid

Stayed December 2014, traveled as a couple
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Palmerton
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is in a great location if you want to be near Time Square & the Theater District. The hotel staff is friendly but I feel when your talking to the hotel manager he should be able to fix the issues that I had & he wasn't able to in my case. Then I was suppose to receive a call me back in regard to the issue & they have yet to do so. We had 2 rooms with 2 double beds and I understand that it's in NYC but when 2 people can't walk comfortably in a room without knocking each other over that's way to small. The room is big enough for 1 bed but definitely not 2. It has no microwave, refrigerator or small table to eat at. The only good quality about the rooms was that they were clean. If you do decide to stay here try the Shake Shack across the street which at times has a long line of people waiting to get in.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely hotel situated in an ideal location. The rooms were quite small but ive heard this is the norm for new york and as we weren't spending much time in the room this didn't bother us. Rooms were cleaned daily with fresh towels and there was on on site shop open 24hrs. Tea and coffee facilities in the room would have been nice but there was a lovely coffee shop right across the road that we went to and brought back over to the room.

One down fall was reception was always really busy and took ages to speak with someone. Our lights didn't work one day and we waited nearly half an hour to speak with someone on our way out. I would say just call down to reception if you have any questions much quicker.

On our last day a bill was put under out door for $90 when we questioned this at reception we were told it was for the "free wifi" well it isn't free then is it? And also for storing our bags (they then looked for a tip) and for baggage handling..... All they did was take in a bag for us that hadn't arrived at the airport at the same time as us and was sent by the airline to the hotel. If extras are going to be added this should be made clear from the start people don't want to and sometimes don't have the money to pay for these said extras at the end of a holiday.

Stayed December 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Hill, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

We stayed at Row NYC for the past three nights, and there were definitely ups and downs to our experience. The first night, we had an easy check-in process and went up to our "standard room" which turned out to be extremely small. There was almost no space to open our luggage or avoid getting in each other's way. The room was very clean though, and there didn't seem to be any actual problems with the room. We then chose to upgrade to a room with two single beds, and although the room was a lot more functional for us, throughout the rest of our stay our washroom had an awful sewage-like smell. Due to the hotel being very booked up for the holidays, we had little choice but to stay in this room.
Aside from the rooms, the hotel was great in terms of its other aspects. The location is a great walking distance to all of the great Midtown Manhattan attractions such as Rockefeller, Fifth Avenue, all the Broadway theatres, and not to mention Times Square is just a block away. The hotel also has a nice bar area with a great vibe, where we enjoyed some drinks and pizza a couple of evenings.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #242 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Coming Soon - Set to open in 2014, the Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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