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“Would not recommend” 2 of 5 stars
Review of Row NYC Hotel

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Row NYC Hotel
4.0 of 5 Hotel   |   700 8th Avenue, New York City, NY 10036 (Manhattan)   |  
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Ranked #240 of 459 Hotels in New York City
Nottinghamshire
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“Would not recommend”
2 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for five nights. I can honestly say I have never stayed in a worse hotel room. It was incredibly small (not unusual for NY), so hot we had to keep the window open all night and next to the lift which was really noisy. The shower had peeling plaster due to a fault, the bathroom was tiny. Rest of hotel is fine but if you want to sleep in the city that never does...avoid

Stayed December 2014, traveled as a couple
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2,199 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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Palmerton
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is in a great location if you want to be near Time Square & the Theater District. The hotel staff is friendly but I feel when your talking to the hotel manager he should be able to fix the issues that I had & he wasn't able to in my case. Then I was suppose to receive a call me back in regard to the issue & they have yet to do so. We had 2 rooms with 2 double beds and I understand that it's in NYC but when 2 people can't walk comfortably in a room without knocking each other over that's way to small. The room is big enough for 1 bed but definitely not 2. It has no microwave, refrigerator or small table to eat at. The only good quality about the rooms was that they were clean. If you do decide to stay here try the Shake Shack across the street which at times has a long line of people waiting to get in.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Contributor
20 reviews 20 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely hotel situated in an ideal location. The rooms were quite small but ive heard this is the norm for new york and as we weren't spending much time in the room this didn't bother us. Rooms were cleaned daily with fresh towels and there was on on site shop open 24hrs. Tea and coffee facilities in the room would have been nice but there was a lovely coffee shop right across the road that we went to and brought back over to the room.

One down fall was reception was always really busy and took ages to speak with someone. Our lights didn't work one day and we waited nearly half an hour to speak with someone on our way out. I would say just call down to reception if you have any questions much quicker.

On our last day a bill was put under out door for $90 when we questioned this at reception we were told it was for the "free wifi" well it isn't free then is it? And also for storing our bags (they then looked for a tip) and for baggage handling..... All they did was take in a bag for us that hadn't arrived at the airport at the same time as us and was sent by the airline to the hotel. If extras are going to be added this should be made clear from the start people don't want to and sometimes don't have the money to pay for these said extras at the end of a holiday.

Stayed December 2014, traveled with friends
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Richmond Hill, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

We stayed at Row NYC for the past three nights, and there were definitely ups and downs to our experience. The first night, we had an easy check-in process and went up to our "standard room" which turned out to be extremely small. There was almost no space to open our luggage or avoid getting in each other's way. The room was very clean though, and there didn't seem to be any actual problems with the room. We then chose to upgrade to a room with two single beds, and although the room was a lot more functional for us, throughout the rest of our stay our washroom had an awful sewage-like smell. Due to the hotel being very booked up for the holidays, we had little choice but to stay in this room.
Aside from the rooms, the hotel was great in terms of its other aspects. The location is a great walking distance to all of the great Midtown Manhattan attractions such as Rockefeller, Fifth Avenue, all the Broadway theatres, and not to mention Times Square is just a block away. The hotel also has a nice bar area with a great vibe, where we enjoyed some drinks and pizza a couple of evenings.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Libertyville, Illinois, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice remodel. I like the elevator system. Punch in your floor and it tells you which elevator to take there. Rooms have updated modern look with typical NYC hotel small bath. Lobby somewhat loud because of its openness.

  • Stayed October 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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derbyshire
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just got bk from 4nite stay in a party of 10. Hotel it self is busy but located great, clean everything u want for sleeping. The staff could do with more training in greeting customers with a smile than looking cheesed of. Expect queues for checking in & out. Please note u will b asked for $100 deposit when checking in, The house keeping are nice & friendly and will help anytime.
Overall I enjoyed staying here as it's very close 2 times sq etc comfy beds.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review, 2 days ago
Dear billie30,

Thank you for sharing this amazing review with us!! I am so happy that you enjoyed our perfect location, comfortable beds, and friendly and helpful housekeeping team. I will be sure to share you comments about the customer service with the Director of Front Office to correct this issue. Please accept my apologies.

I look forward to welcoming you back to Row NYC soon!!

Happy Holidays!!
Maurizio Bonivento
Managing Director
MB@rownyc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from my visit to NYC. I loved this hotel. Yes the rooms were small but who cares? You are visiting NY to be out and about not to sit in the room. The room had everything we needed from a comfy bed, to clean sheets and a sufficient bathroom. The room with a view was spectacular. I would stay at this hotel again. We were greeted with the very friendly Patrick and checked in by Lee the General Manager. After meeting the two of them I knew my stay would be just perfect!. We had pizza and drinks in the lobby for an evening snack and wonderful warm coffee for breakfast. This hotel is centrally located in Time Square and a perfect spot.

Room Tip: I stayed in room 2702 and it was perfect. It had a view of NYC from two separate windows and it was...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review, 2 days ago
Dear Christine M,

I couldn't agree with your title more! Thank you for sharing this amazing review with us! I am delighted that you enjoyed our comfortable rooms, and of course, our outstanding customer service. Patrick and Lee have been a fantastic addition to our team and I am so happy that you got the opportunity to meet them. I look forward to welcoming you back to Row NYC soon!!

Happy Holidays,
Maurizio Bonivento
Managing Director
MB@rownyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #240 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Coming Soon - Set to open in 2014, the Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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