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“Great location, poor service, poor accomodations” 2 of 5 stars
Review of Row NYC Hotel

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Row NYC Hotel
4.0 of 5 Hotel   |   700 8th Avenue, New York City, NY 10036 (Manhattan)   |  
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Ranked #239 of 458 Hotels in New York City
US
2 reviews
“Great location, poor service, poor accomodations”
2 of 5 stars Reviewed yesterday NEW

As an experienced tour group traveler, this hotel seems to fit that category perfectly.
There were lots of travelers (many European) coming/going/hanging out on the steps in the hotel with little place/space to go. To me, many travelers in a hotel are not a sign of a good hotel, but a sign of package deals. This was my first, and my last Groupon.
Breakfast was to consist of one piece of fruit, one cup of coffee, and some other useless trinket. My wife and I went across the street to get some real food at a great price.

Last year we booked a tour of Italy with a large tour operator, and this is an exact replica of the cheap group hotels they had booked for us. In the ad they were supposed to be "first class" accommodations, but all except for one were no more than hostels.
This is a boutique hostel for group travelers on a budget. A place to sleep and shower. Nothing more.

Room Tip: Find a hotel such as the Millennium. Prices are a bit higher but much better overall.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,169 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
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English first
West Sussex
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location for a trip to New York. Just off Times Square, easy to walk to most attractions. Rooms very small ( usual in NYC ) and basic but fairly clean. There was no shower curtain over our bath which didn't get replaced until day 3 of our stay. Staff polite and efficient and I would definitely stay again, mainly due to the location.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorton, Virginia
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Used Groupon to reserve a room for 3 with 2 double beds. The rooms are European sized (small) and a bit tight for 3 women. The room attendant, Ester, was outstanding. All service maids were extremely friendly. Beds are firm but not board hard.The lobby houses check in and the bar (which doubles for breakfast: District M). Appeared to be lots of larger groups of college age visitors but wasn't noisy in the rooms. Bar scene was pleasant...good entertainment (live). Drinks are expensive as 1 glass of Malbec was $15...same brand in nearby restaurant was $9.Has luggage hold area...doormen helpful flag cabs. Best part? 2 blocks from Times Square! Pretty easy walk.

Room Tip: Keep temp set at 71 degrees so as to not freeze or have too much on/off noise! Rooms have night tim...
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

In the heart ok the heart. Located in broadway and Hell's Kitchen, 200yards from time square. Massive choice of bars restraunts shops theatres etc. Tourist central but massive atmosphere and excitement. Hotel is basic, recently taken over its been redecorated, tidy more than professional. Rooms incredibly small, but very glitzy. If your on a longer trip and have luggage, you'll be living out your case wardrobe space is minimal. No restraunt but a bar that will do coffee and snacks. Small shop is also available. No fridges or kettle tea/coffee making facilities, ice machines on alternate floors. You don't go to ny to relax in a hotel, so it's a busy place in an xciting city where you'll be on the go if your like me and it wasn't our first time, better suited for shorter stays (week) it's excellent for somewhere to lay your head if you need a rest. Nearest subway STM is about 100 yards which allows massive access for cheaper travel.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

OK, first thing you should know is that this is NOT a 4 star hotel as they advertise. My husband and I travel a lot around the world and believe me, we have a pretty good idea what a four star hotel is like and this is definitely light years away from that. This is an average, 3 star hotel at the most, which can be very frustrating as it is outrageously overpriced for what it delivers. On the other side, the location is absolutely amazing! Unless you want to be far away from everything, this is exactly where you want to be when visiting NYC, aprox 2-3 blocks away from Time Square and all the Broadway theaters, close to Central Park, 5th Ave and the Empire State Building.

PROS:
- Location, location, location
- Cleanliness is acceptable

CONS:
- Overpriced and over rated
- OMG, it is crowded! The lobby looks like a shopping mall, far from a good experience for their guests for check-in/out or just passing by
- They try to advertise a trendy and modern concept but the true is they can only accomplish that in the lobby. The apartment floors and the room itself is nothing but an average room whose identity does not follow the lobby's first impression. It feels way too old.
- Room and bathroom are very small. I didn't care that much but some people do.
-The sound proof is TERRIBLE. The walls seem to be  paper made, I could hear everything that was going on in my neighbor's room
- The Hotel Service is one of the worse I've ever experienced in my life. That is true for all interactions I had (except for the room maid). I understand the amount of people is huge but to check in with someone who doesn't even say "good morning" and doesn't even look at you when speaking is unjustifiable. Hardly felt welcomed at that hotel. It's like they couldn't care less.

I'm not sure if there are better cost vs. benefit hotels around but I would definitely look for one who has good reviews when it comes to customer experience.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recife, PE
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is great. All the staff is friendly.

Although they don't have breakfast, the restaurant offer great options of morning foods.

The localization is very great, located just in the corner of the best theatres, and near the Times Square.

The hotel is in the hear of Manhattan.

Room Tip: Choose the rooms in the higher levels.
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iver Heath, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Really well place for times square and theatres all within walking distance and subway comfortable beds really modern hotel breakfast is in the reception area take away or eat in healthy options restaurants on 9thave Hell's Kitchen lots of different foods to try

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #239 of 458 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Coming Soon - Set to open in 2014, the Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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