Anyone who cares to check out my previous TripAdvisor reviews will know that I appreciate good service when it is offered. The Jewel's service in my experience was laughable. The room keys did not work when I arrived, but I am as willing to shrug off a technical fault as anybody. The manner in which the staff dealt with the aftermath of the malfunction was embarrassing. It's a long time since I have seen so many fed up people on one place at one time, and I include hotel employees in that number. I won't be back.