We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dismal” 1 of 5 stars
Review of The Jewel Facing Rockefeller Center

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added The Jewel Facing Rockefeller Center to your Saves list
The Jewel Facing Rockefeller Center
4.0 of 5 Hotel   |   11 West 51 Street, New York City, NY 10019 (Midtown)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
10% Off Our Best Rates!
Ranked #115 of 464 Hotels in New York City
Certificate of Excellence
Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dismal”
1 of 5 stars Reviewed 4 days ago NEW

Anyone who cares to check out my previous TripAdvisor reviews will know that I appreciate good service when it is offered. The Jewel's service in my experience was laughable. The room keys did not work when I arrived, but I am as willing to shrug off a technical fault as anybody. The manner in which the staff dealt with the aftermath of the malfunction was embarrassing. It's a long time since I have seen so many fed up people on one place at one time, and I include hotel employees in that number. I won't be back.

Stayed July 2015
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,165 reviews from our community

Traveler rating
    658
    389
    71
    19
    28
See reviews for
251
480
82
137
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brecksville, Ohio, United States
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at The Jewel for one night this summer and got a great rate by booking at hotels.com. The hotel is a block away from St. Patricks, Rockefeller Center and Radio City. It's a small hotel with smaller rooms that were very adequate for the minimal amount of time we spent in it.

The bar affiliated with the hotel in the next building had a good view, patio, and very good atmosphere.

  • Stayed July 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are small but comfortable and had what we needed. The location is the best of this hotel, few steps from St Patricks Cathedral and 5th Ave. No restaurant but had a deli few steps so it worked well. Will definitely return on the next visit to NY.

Stayed July 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valencia, Spain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

a nice small hotel in the center of NY. Clean and the staff is friendly and very helpfull. Always again. The guy from the reception "Rene" is more than excellent. There has to be more guys like him.
Ok

  • Stayed July 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widnes
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This Boutique Hotel is in a prime Position, right opposite the Rockafeller Centre
Very Friendly and Helpful staff Spotlessly clean. With Tea and Coffee making Facilities
In our room, free Wi -Fi
You can have your Breakfast on the Terrace Club which is just a couple of doors away
Hot or cold assorted breakfasts are available, I had the waffle with fresh fruit and cream
Delicious,again free Wi -Fi. Miriam, the club Manager, was very helpful , when I had a problem with my boarding pass

Room Tip: This is a very popular Hotel ,so you will not allways have a good view
See more room tips
  • Stayed July 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night and chose this property since it is right by Rockefeller Center. We went to see Jimmy Fallon's monologue rehearsal, Late Night with Seth Meyers, and the Today Show taping which were all at Rockefeller, so the hotel was the perfect location for us! We arrived a few hours early and they kept our luggage secure for us until our room was ready. They kept it for us at check out as well, so we were able to go out and explore the city until we had to catch our train later that night. There was a lounge on the second floor with chairs, TV, rest room, coffee, and free bottled water which came in handy during the times when we didn't have a room. Everyone at the front desk was very friendly. We thought the room was great, very clean, and comfortable. There are bottled water stations on each floor which was a nice touch too because we were able to take water out with us whenever we left. We would definitely stay here again! We thought the price was pretty good for New York as well.

  • Stayed July 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy, Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While the location was great, the price was fair and the rooms were clean, I had 2 major issues with the room. 1) the "king" bed was actually 2 twin beds pushed together. My wife and I struggled with the seam running the middle of the bed. The mattresses felt old and I could feel every single spring. By the time we noticied it, we had just gotten our 2 year old to sleep and there was no sense changing rooms. The other issue was the AC/heat. We were there July 11 and it was pretty warm. Yet, the AC on 68 degrees was frigid but if you turned it to 69 degrees, the HEAT kicked on. What? It's july! I spent the night alternating between freezing and then turning up the heat, only to wake up sweating. Without these issues I'd stay again.

  • Stayed July 2015, traveled with family
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Club Quarters, opposite Rockefeller Center
Club Quarters, opposite Rockefel...
#255 of 464 in New York City
4.0 of 5 stars 941 reviews
Midtown
Omni Berkshire Place
Omni Berkshire Place
#67 of 464 in New York City
4.5 of 5 stars 2,516 reviews
Midtown
Warwick New York Hotel
Warwick New York Hotel
#82 of 464 in New York City
4.5 of 5 stars 2,842 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Blakely New York
The Blakely New York
#112 of 464 in New York City
4.5 of 5 stars 989 reviews
Midtown
Hotel Elysee
Hotel Elysee
#9 of 464 in New York City
4.5 of 5 stars 2,605 reviews
Midtown
The Iroquois New York
The Iroquois New York
#26 of 464 in New York City
4.5 of 5 stars 2,307 reviews
Show Prices
Show Prices
Show Prices

Been to The Jewel Facing Rockefeller Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Jewel Facing Rockefeller Center

Address: 11 West 51 Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Best Value Hotel in New York City
#84 Luxury Hotel in New York City
#84 Romantic Hotel in New York City
#114 Family Hotel in New York City
#115 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Jewel Facing Rockefeller Center 4*
Number of rooms: 135
Official Description (provided by the hotel):
The Jewel Facing Rockefeller Center is a full service hotel with 135 rooms located opposite Rockefeller Center, steps away from the famous skating rink, Christmas tree, St. Patrick's Cathedral, Saks Fifth Avenue, Museum of Modern Art and Radio City Music Hall. Minutes from world class shopping, restaurants and entertainment. The Jewel Facing Rockefeller Center is the best value hotel based on quality and the prime location. The Jewel Facing Rockefeller Center provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Nearby restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 3 meeting and event rooms available nearby (maximum reception style 55 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Value rates ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Groupon, Hotels.com, Expedia, Travelocity, Booking.com, EasyToBook, HotelTravel.com, Hotwire, Agoda, Priceline, Otel, Odigeo, TripOnline SA and Jetsetter so you can book your The Jewel Facing Rockefeller Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Jewel Facing Rockefeller Hotel New York City

Owners: What's your side of the story?

If you own or manage The Jewel Facing Rockefeller Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.