We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenience only...move this property away from Rockefeller and you would not stay here...” 3 of 5 stars
Review of The Jewel Facing Rockefeller Center

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added The Jewel Facing Rockefeller Center to your Saves list
The Jewel Facing Rockefeller Center
4.0 of 5 Hotel   |   11 West 51 Street, New York City, NY 10019 (Manhattan)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Book Now and Save More!
Ranked #95 of 459 Hotels in New York City
washington dc
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
“Convenience only...move this property away from Rockefeller and you would not stay here...”
3 of 5 stars Reviewed 2 days ago NEW

The 'Fewel not the Jewel' would be more apt an appropriate title for our review. However, we have no complaints regarding customer service or our overall experience here, but having stayed in New York at actual 4 and 5 star establishments -- this is absolutely not one. If not for the location it would not receive the volume of business it purports, and while it may be priced comparative to its location it is definitively way overpriced for the lack of comfort and amenities you will experience here. Bottom line, we chose this for the location but we did not get what we paid for as the property is advertised at a much higher quality. With very few exceptions you will have no view of the center. The beds, linens, towels and even the 'refillable' water bottles are of a much lower grade than even a nice Holiday Inn Express. In fact, we have stayed in much nicer Holiday Inn's and Hampton Inn's than what we experienced at the Jewel. I meant to check the mattress tag date but it slipped my mind -- the mattresses are uncomfortable with the hard springs you would have expected to experience 10-15 years ago or at a low budget hotel. Instead of a central type heating system that provides even air -- these rooms have in room units that result in incredibly dry air and uneven temperatures. Not at all what I expected from a proclaimed hotel on the Center. If you are looking for convenience to the Center than you'll find it here but if you are looking for comfort we recommend looking elsewhere. A plus is convenient shopping and great places to eat nearby.

Room Tip: Unless you have a room directly in the path of Rockefeller Center you will not be able to see anythi...
See more room tips
  • Stayed December 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,039 reviews from our community

Traveler rating
    591
    345
    61
    17
    25
See reviews for
232
431
73
115
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Connecticut
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel lives up to its name. Located down the block from Radio City Music Hall and Rockefeller Center, it's a good location to be on foot from Grand Central, Times Square and the theatre district. Modern decor and high end finishes, very clean, quiet (at least on the 10th floor), accommodating and friendly staff. Swapped back/side of building kitchenette room.with no view for front of building--nicer room. In room service quick and there's a combo pharmacy/convenience store down the block. Access to Sweet waiting space with coffee if your room Isn't ready. The burger bar across the street just fair. Will go back and happy to recommend.

Room Tip: Front of building and higher to avoid street noise.
See more room tips
  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Don't expect high-end amenities and tons of space here, but if you're looking for a nice, clean hotel with friendly staff that is close to the action, this is a great deal. Room size is probably average for downtown Manhattan, and nothing fancy- only one queen bed, but they were able to bring in a cot to accommodate a third person. Bathroom is kind of small (no tub)- again, probably the norm for the area. Nice business center where you can make your own coffee (including espressos and cappuccino drinks) for free. Small staff that was often busy, but very helpful when free. I spoke with Iris before our trip, and she set us up with reservations and a few recommendations based on our plans. I was there with my parents, and we spent most of our time just walking around Rockefeller Center and Times Square, both of which were very nearby. I would definitely recommend to friends who are looking for a nice place to stay in the heart of downtown.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
94 reviews 94 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fortunately for us we did not hear any jackhammering during our stay, as did a previous reviewer. We have stayed in four and five star properties, which of course are on a much grander scale than The Jewel, but there is absolutely nothing to complain about here from our viewpoint. The front desk staff, Lira and Rene, plus the gentleman who handled our luggage (Luke ?), were simply wonderful. Very helpful, friendly, professional and always at the ready.
We had a kitchenette room with a chair bed, and it was just right. Not really a view to speak of, just what others mentioned to see up and down 51st St., but then, we didn't spend a great deal of time in the room. One must use a card key to use the elevators and of course the room, which does help keep out those who do not belong. Only teeny bit of disappointment was that we could not receive much on the NBC channel which is rather odd since the station sits directly across the street. When asked, staff mentioned they are fully aware of it, and that it is a Time Warner issue, not theirs. Other TV channels were just fine.
For NYC the prices were good for a terrific location.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

For our first trip to NYC, we decided to stay here. We couldn't really fault the location, close to Central Park and also close to Times Square. The staff were friendly and helpful. The rooms were clean and tidy. Our only qualm was that the room was very small. My wife and I are not travelers with a lot of luggage, with a large bed and 2 suitcases in the room, it didn't leave much room.

For a short stay, 3 nights it was bearable, but I need my room.

Room Tip: Book a big room, great location
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We selected this hotel to be close to the tree lighting at Rockefeller Center (which was the reason for our NYC trip) and ended up having a wonderful stay! The location couldn't be better. From our window we could see Radio City Music Hall to the right and St. Patrick Cathedral to the left. Although we couldn't actually see the tree from our window, the sidewalk leading to it was just right out the front door of the hotel.

Bill's Burgers just across the street has wonderful food and is open late. There is a full service pharmacy/drugstore (Walgreens inside, but a different name on the facade) just a few doors down.

From there we were able to easily visit MoMA which is only two blocks away. We were in walking distance to Central Park, Times Square, and the Theater District - no more than about a 10-15 min walk.

Our room was perfect for what we needed. Room 709. Clean and fresh. We had a room with a kitchenette which included a microwave and small fridge as well as a coffee maker. The room was small but well designed and so it didn't feel cramped at all. We always carry a small portable sound machine for sleep and with that, we never were awakened by any street noise. The hotel also has sound machines to borrow if you don't normally carry one. The free wifi and the free bottled water stations were a great find! The ironing boards and irons are kept in a closet in the hallway by the bottled water station on each floor. They were always available and in great condition. I liked the fact that you had to use your room key for the elevator to allow you to get to your floor.

Check in and Check out ladies were friendly. Had room service our first night since we got in late and didn't know yet what was around. They were timely and the food was good. Reasonably priced. The staff was helpful with activity suggestions and directions. They have discounts on various attractions that are nearby (we used the Top of the Rock discount card for $2 off each admission). They also have options for early check in and late check out options for an additional fee.

We had a wonderful stay at this hotel for our first NYC trip and will definitely be back.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Bay
Top Contributor
57 reviews 57 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

From the moment we walked in and asked the gal at the desk if they might have a room with a view (we ended up in 1502, top floor, which had to have had the best view in the City) to the day we left and I called down at 10:45 AM and asked if I might leave my luggage downstairs after 11:00, as we wanted to get a late breakfast ("Oh, check out isn't until noon, and don't worry, if you're a few minutes past, just let me know"- said a different clerk) I was really impressed with this place. We had one of the small rooms- (so, if you'd rather a large room looking at a wall, head somewhere else!) but with the bed set behind one huge window looking up to Radio City and one to the side, looking down to the entrance of the tree - and then back to St. Patrick's (and an amazing hidden roof garden!) - it was pure eye candy. My husband and I both sat up just staring at the nighttime lights. We didn't spend much time in the room beyond staring and sleeping- the bed was fine, the bathroom was great with nice toiletries, there was a small desk/chair in the corner and another hassock/ottoman that could be used as a chair under the night table on the right side. Fine side closet, 1 huge drawer underneath, coffee maker, free internet, bottled water- and our own aerie in the middle of NY during the holidays!

Room Tip: I asked if there was a room with a view? (I had gotten an online deal, if they had said no, that wou...
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Jewel Facing Rockefeller Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Jewel Facing Rockefeller Center

Address: 11 West 51 Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#67 Luxury Hotel in New York City
#67 Family Hotel in New York City
#77 Romantic Hotel in New York City
#126 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Jewel Facing Rockefeller Center 4*
Number of rooms: 135
Official Description (provided by the hotel):
Property Description: The Jewel Facing Rockefeller Center is a full service hotel with 135 rooms located opposite Rockefeller Center, steps away from the famous skating rink, Christmas tree, St. Patrick’s Cathedral, Saks Fifth Avenue, Museum of Modern Art and Radio City Music Hall. Minutes from world class shopping, restaurants and entertainment. The Jewel Facing Rockefeller Center is the best value hotel based on quality and the prime location. The Jewel Facing Rockefeller Center provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Nearby restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 3 meeting and event rooms available nearby (maximum reception style 55 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Value rates ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, HotelTravel.com, Odigeo and Tingo so you can book your The Jewel Facing Rockefeller Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Jewel Facing Rockefeller Hotel New York City

Owners: What's your side of the story?

If you own or manage The Jewel Facing Rockefeller Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.